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2 Iron

XPS 15-9570, Audio crackling and popping

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I have an issue that renders the audio on this laptop unusable.

I have a new XPS 9570, and occasionally (I stress that word because 75% of the time there is no issue) when playing audio, either through the built in speakers or through the audio jack, there is a loud popping and crackling noise that accompanies the audio. This renders any audio generated by the laptop unusable.

Because the issue is not always present, it is very hard to debug since you can't know if the issue was actually fixed, or just temporarily gone.

Testing I have done thus far:

When playing a continuous tone, such as generated by<TOU> , the issue is still present.

The crackling and popping increases with system volume, so if I turn the volume up on the laptop, the crackling becomes louder.

I have reflashed the BIOS to the newest version, uninstalled realtek, reinstalled realtek, disabled wave-maxx-audio (or whatever it is called), and tried using the built in windows drivers. Nothing has worked.

And note that when playing from bluetooth, there is no issue. So it is not a software issue in that way.

Very disappointing that on such an amazing laptop (it truly is amazing), an integral part of it is basically useless.

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2 Bronze

Another quicker workaround is restarting the audio service.
I created a bat file with the following commands:

net stop audiosrv
net start audiosrv

Then I bound that file with a keyboard shortcut (es. CTRL + ALT + A) so every time they start crackling I simply press the key combination and in few seconds they come back work normally.

In my case this workaround works for a few hours, sometimes less.

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1 Copper

how do you bind it to a hotkey?

 

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@TheBjorn wrote:

Another quicker workaround is restarting the audio service.
I created a bat file with the following commands:

net stop audiosrv
net start audiosrv

Then I bound that file with a keyboard shortcut (es. CTRL + ALT + A) so every time they start crackling I simply press the key combination and in few seconds they come back work normally.

In my case this workaround works for a few hours, sometimes less.


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Seems to have worked for me...it's only been a day, but so far so good.  Thanks for the tip!

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2 Bronze

what tip are you referring to?

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Thanks for the Windows "spatial sound on / off" workaround, it worked for me! Come on DELL fix this bug, it's embarassing for a premium laptop...

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Thanks mate, it worked!

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I have the same issue.  I requested a replacement laptop and I'm having the same issue with the new one.  If this isn't solved I'm probably just going to return my system for a refund.

 

 

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I'm currently talking to Dell regarding a replacement, but have also realized that many people seem affected and a replacement would probably persist the same issue. 

I've tried updating and reinstalling the audio drivers with no luck. Really love the laptop, but it's a major let-down. Let me know how it goes. They told me they'd schedule an appointment with an engineer to overlook the laptop, so I'm considering doing that and seeing if they find some software issue that is an easy fix. The more people we have write to them the more likely they'll develop an update for everyone to use. 

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@MikeKuhlmann wrote:

I have the same issue.  I requested a replacement laptop and I'm having the same issue with the new one.  If this isn't solved I'm probably just going to return my system for a refund.


I hate to break it to you, but after requesting a replacement, you can't receive a refund. At least this is what I was told by the Returns department.