@nierika same here, I was told to reinstall the OS several times and in different ways, which I did to rule out that as an option. I wasted soo much time doing this. This is ridiculous
How Dell can pass off a defective laptop as premium and costly is beyond me
Bought my XPS15 in December, now 6 weeks later for the first time I experienced the "crackling" as well. The workaround for turning spatial sound on worked, but I'm concerned as this is not a fix. I've already had a open ticket with Dell - whenever I log the screen the laptop will go into hibernate mode (even when plugged in) and required a hard restart to get the screen back alive.
Agree - for a premium laptop at a premium price I'm not overly impressed - maybe should have done more research.
The black screen issue was also common, fortunately it was solved by some bios or driver update. Too bad I had to download the right driver manually, Dell Update app is worthless.
Audio crackling problem prevails. In my case it is not too bad, though. I have come across some interesting information about this issue:
BTW does anyone hear the sound from the laptop's jack like slightly echoing? Almost like there is a small delay between the channels, but I can actually hear it in a single channel as well. It is very unpleasant with headphones. My wireless headphones don't do that, though.
Please Dell come with a fix for this... so annoying.. we all bought a expensive laptop and it's **bleep**... crackling noise... HDMI to external monitor that doesn't work..
Having the same problem! Audio crackling whether it be AUX or speakers. DELL PLEASE FIX! Very pricey laptop and this is not fixed. disappointing