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Last reply by 03-28-2020 Solved
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2 Jasper
2 Jasper
166313

XPS 15-9570, Audio crackling and popping

I have an issue that renders the audio on this laptop unusable.

I have a new XPS 9570, and occasionally (I stress that word because 75% of the time there is no issue) when playing audio, either through the built in speakers or through the audio jack, there is a loud popping and crackling noise that accompanies the audio. This renders any audio generated by the laptop unusable.

Because the issue is not always present, it is very hard to debug since you can't know if the issue was actually fixed, or just temporarily gone.

Testing I have done thus far:

When playing a continuous tone, such as generated by<TOU> , the issue is still present.

The crackling and popping increases with system volume, so if I turn the volume up on the laptop, the crackling becomes louder.

I have reflashed the BIOS to the newest version, uninstalled realtek, reinstalled realtek, disabled wave-maxx-audio (or whatever it is called), and tried using the built in windows drivers. Nothing has worked.

And note that when playing from bluetooth, there is no issue. So it is not a software issue in that way.

Very disappointing that on such an amazing laptop (it truly is amazing), an integral part of it is basically useless.

Replies (422)
3554


@haminya wrote:

You can solve this issue by uninstalling your audio driver and reinstalling it. use this link 

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=fmm28&oscode=wt64a&produc...


I'll give this a try tonight.  I installed BIOS update 1.8.1 last night and it did not fix the audio issues.

22122

Agreed - a few months later, and it looks like people are still having the same issues. I was on the phone with a Dell support rep for 1.5 hours last week - he was great, but I had to install an older driver ( v6.0.1.8603 (A04)) - it worked fine for a few days - then it went back to the same issues. Some videos, it sounds like the laptop is submerged. I really don't want to take this back for a MacBook Pro, but I'm at my wit's end. It looks like an exchange won't solve this issue. I just can't believe a product that has so much going for it has something this glaringly bad. It's not like it's an edge-case scenario - most people use audio. How did this pass a phalanx of QA staff? 

3448

The latest Realtek driver update fixed it for me! Thanks @haminya for posting yesterday.

This is an "urgent" update that was released yesterday, 4/8. I still need some longer term testing but so far so good! Fingers crossed.

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=fmm28&oscode=wt64a&produc...


3049

Hey SergioXPS9570, I was wondering if your problem got solved by switching out the WiFi card? My WiFi drops roughly every 3 to 5 minutes and I am bout to lose my sh*t. I need it for work and school and I am literally ready to scream. 

Thx.

3215

Thanks for the link Wooglin.  I tried this update and it seems to have taken cared of the crackling and popping.  Not sure if its just my imagination, but the sound seems low compared to the crackling and popping.  I feel I have to raise the volume up higher than usual.  

2796

Sorry for just jumping in without reading all posts, but 34 pages. :Huh?:

Has any of you with the crackling/distortion got MaxxAudioPro? (I assume it came pre-installed) I just randomly/frantically tried turning off as much as possible in an effort to be able to use the sound on this piece of :Dog: and found that turning off the MaxxBase made it 100 x better, if not simply acceptable!

Does it work for anyone else?

2724


@cfmatre wrote:

Has any of you with the crackling/distortion got MaxxAudioPro? (I assume it came pre-installed) I just randomly/frantically tried turning off as much as possible in an effort to be able to use the sound on this piece of :Dog: and found that turning off the MaxxBase made it 100 x better, if not simply acceptable!

Does it work for anyone else?


I didn't even realize I have MaxxAudioPro or I would have tried fiddling with it a while ago.  I'm afraid to mess with it at all since the recent Realtek driver update fixed my issues.  But its good to know there are some more levers to pull.

2724


@Wooglin wrote:

The latest Realtek driver update fixed it for me! Thanks @haminya for posting yesterday.

This is an "urgent" update that was released yesterday, 4/8. I still need some longer term testing but so far so good! Fingers crossed.

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=fmm28&oscode=wt64a&produc...



Can anyone confirm that this driver works? I'd like to get more opinions before installing another driver that might destroy my audio again.

2712

I've had some standard dell updates just recently. For some reason crackling seems to have gone, but my sound quality deteriorated A LOT. Anyone else having an issue like this? Especially bass sounds very unbalanced and sound goes up and down randomly...

2 Bronze
2 Bronze
2556

I had the same problem that's been mentioned on this entire thread since I bought this laptop around October last year, it noticed it hadn't happened for while (a few weeks) but now I have a continuous base level rumbling with occasional crackles and pops that doesn't go away from restarting.

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