ThreeD23
1 Copper

Re: XPS 9570 Audio Crackling and Popping

have the same problem for months now. it "only" occurs with livestreams (facebook or other), youtube videos, podcasts, facebook videos. with gaming its ok and spotify.

any help from dell?

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tayk66
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Same issue, but thats not all for me, mine 9570 does this thing: When I make video content and have my music on one tab, then I play the video that Im editing with the music, a very bizzare sound occurs and then I have to restart the whole computer just to get sound working again. It wouldnt bother me so much if there wasnt another issue: apart from cracking sound, unexpected sound device failures (Happened 3 or more time that I played music on iTunes and sound stopped working), my "Sound card" as I call it, because it occurs both in headphones and on onboard speakers, is trying to produce "surround" sound and i hear the sound from distance even when the function is turned off. I bought this laptop 5 months ago and I didnt expected I would have to deal with those problems.
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Simonsaid88
1 Copper

Re: XPS 15-9570, Audio crackling and popping

This took a week of my time, very frustrating. XPS laptops do not like Windows 1809 fullstop.
No way to make the machine running without glitching on ANY audio interface whether this is the internal speakers or USB 2, USB 3, Thunderbolt 3 or FireWire.
CPU usage is also way higher compared to 1803.
Dell Support Assist crashes with blue screen on launch when it's the only application installed after a clean Windows 1809 install.

So I've manually installed each driver one by one and glitches are happening every 3 to 5 mins on ANY software that plays back via both WDM, Wave, DirectX or ASIO drivers.

Dell what's going on with this? Any insight?

Windows 1803 is totally stable and glitchless. Now I'm just afraid to install drivers as I need this machine to play music live and glitches are not allowed to be part of the show. The machine runs super smooth without any driver installed and only Windows 1803 drivers. Should I try to get a blue screen by downloading Dell Support Assist?

Any official info on this is more than appreciated.

Cheers

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abragagn
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

@Dell-Alan D 

Issues with wdf01000.sys are not gone. There are so many processes that create problems that overlap each other and only a few are reported.

I can run LatencyMon at any time and get a different problem, this system it's this much broken:

FgNpMt1

 

The popping happens all time all the times, I simply need to plug the headphone and the statics starts. I cannot make a video because it's impossible to record audio from the headphones. It is clearly software/driver related since with ubuntu I have zero issues whatsoever.

I do not use  audio equipment, I simply would like to watch a video without any problem with my 2k$ premium laptop.

gatemaster2019
1 Copper

Re: XPS 15-9570, Audio crackling and popping

Hi, I have the same problem with a XPS15 - 9570. Bluetooth Audio is not usable. I tried Brose QC35 II / Sennheiser Presence / Airpods 2 and some others. Within 0,50 m beside the XPS the quality is almost ok. But if I increase the distance to 1m I cannot understand something. Audio is crackling. My XPS is on the right of me. If I wear the Sennheiser Presence on the left ear, quality ist really poor. Switching to the right ear (decrease of distance) the quality is again OK. My iPhone and my XIAOMI MI8 have a transmitting distance of more than 10 meters around my work area (walls between). The XPS looses connection when I leave my room. In my opinion this is a hardware problem. And I have 2 XPS. One for work and one private. Both have the same problem.
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themaestro222
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Thanks mate, it worked!

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Moderator
Moderator

Re: XPS 15-9570, Audio crackling and popping


@gatemaster2019 wrote:
Hi, I have the same problem with a XPS15 - 9570. Bluetooth Audio is not usable. I tried Brose QC35 II / Sennheiser Presence / Airpods 2 and some others. Within 0,50 m beside the XPS the quality is almost ok. But if I increase the distance to 1m I cannot understand something. Audio is crackling. My XPS is on the right of me. If I wear the Sennheiser Presence on the left ear, quality ist really poor. Switching to the right ear (decrease of distance) the quality is again OK. My iPhone and my XIAOMI MI8 have a transmitting distance of more than 10 meters around my work area (walls between). The XPS looses connection when I leave my room. In my opinion this is a hardware problem. And I have 2 XPS. One for work and one private. Both have the same problem.

@gatemaster2019 that issue sounds more like it could be driver related compared to the issues being described in this thread. I would recommend trying the latest Dell driver, released a fortnight ago, for the system from here - https://www.dell.com/support/home/tw/en/twbsd1/drivers/driversdetails?driverid=8pptm&oscode=wt64a&pr...

If that fails to address the issue you could try the bluetooth driver direct from Killer themselves. The drivers used depends on what version of the card you have installed the 1535 or the 1550. Without your service tag I can't confirm the exact model of card you have. You should be able to confirm this yourself by checking your warranty and components list on the support site - https://www.dell.com/support/home/tw/en/twbsd1/product-support/product/xps-15-9570-laptop/configurat...

Here are the links to the two Killer drivers:
https://support.killernetworking.com/software/ click on the Bluetooth section and pick what driver you need based on the model of wireless / bluetooth combo card you have.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Moderator
Moderator

Re: XPS 15-9570, Audio crackling and popping


@abragagn wrote:

@Dell-Alan D 

Issues with wdf01000.sys are not gone. There are so many processes that create problems that overlap each other and only a few are reported.

I can run LatencyMon at any time and get a different problem, this system it's this much broken:

FgNpMt1

 

The popping happens all time all the times, I simply need to plug the headphone and the statics starts. I cannot make a video because it's impossible to record audio from the headphones. It is clearly software/driver related since with ubuntu I have zero issues whatsoever.

I do not use  audio equipment, I simply would like to watch a video without any problem with my 2k$ premium laptop.


@abragagn if updating the drivers and BIOS have not resolved the issue the next logical troubleshooting step would be to go with a clean install of the operating system and only install the latest version of the drivers rather than frequent updates.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Speedy5310
1 Copper

Re: XPS 15-9570, Audio crackling and popping

FINALLY, after weeks of figuring this out, one of the newest drivers on here fixed my issue. Not sure which one though but it's either Realtek USB GBE (2019-06-04) or Realtek High Definition Audio Driver (2019-05-23). It took 2 restarts.

https://www.dell.com/support/home/tw/en/twdhs1/product-support/product/xps-15-9570-laptop/drivers?os...

Mr.Emerick
1 Copper

Re: XPS 15-9570, Audio crackling and popping

Can confirm. I updated to the latest Realtek High Definition driver by allowing Windows to search for the best driver and the problem seems to have been resolved.

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