blasik
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Yea I have the same issue , trying to experimentate with Maxxaudio and see if that helps but no luck. and Yes it seems to be random when the pooping and crackling noise happens. Usually I find that it happens when my antivirus is working in the background. Or dell support assist scan

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Kuichido
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Sorry for my bad english, I try to explain what worked for me.

In my case the problem was not the maxxaudio (I read a lot about it) but the Realtek's driver.
Do not unistall the driver but download the driver directly from the site of Realtek.

The automatic procedure will unistall the previous driver and install it again.

After doing that, I never had audio problems again.

I hope this could work for you

 

jwang815
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Hello - which specific driver on the Realtek website did you download?

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FFlo
1 Nickel

Re: XPS 9570 Audio Crackling and Popping

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Tellyflubby
1 Copper

Re: XPS 9570 Audio Crackling and Popping

Any news on this issue?   I recently got my XPS 15 and I've gotten the same issues with crackling.  I've been doing the windows sonic toggle workaround although it happens frequent enough that it's getting annoying.  Anyone find anything permanent?

Nils M
1 Copper

Re: XPS 9570 Audio Crackling and Popping

I received my XPS around half a week ago, brand new, and I have this problem too. So if you have this problem, I do not think you should get a replacement because the problem will probably still remain. 

I'm kind of disappointed that I put more than 1500 USD on this laptop to get problems like these.  Dell please look at this problem seriously and fix it, it will probably save you from the trouble of all these replacement units. Smiley Happy

Thanks.

jl_franch
1 Nickel

Re: XPS 9570 Audio Crackling and Popping

I'm getting really annoyed as well. I have the Core i5 model and I was thinking about returning it if Dell doesn't come up with a solution soon. It's a great machine and it's sad that even cheaper laptops get this basic things right, most of us bought a Dell having quality in mind. This kind of things shouldn't happen in any 1000$+ laptop. Not in any device actually.

By the way, has anyone tried Linux to check if there's also any audio issues?

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manroik
1 Copper

Re: XPS 9570 Audio Crackling and Popping

I have this annoying issue too. Occasional crackling sounds/short audio interruptions in both headphones and speakers. Tried everything I could, spent like 10 hours but issue still persists... Going to return the machine next week if Dell doesn't provide a fix for this.

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manroik
1 Copper

Re: XPS 9570 Audio Crackling and Popping

I just did the following:

- reinstalled Windows (not a clean install from USB stick but just a reset with a complete data removal)

- after that, while setting up my account, I used a local account instead of Microsoft and didn't connect to WiFi to prevent any updates

- logged in

- uninstalled Realtek drivers

- rebooted

- installed Realtek drivers I downloaded from their website (not from Dell support page)

- rebooted

I've been using the machine for more than 2 hours and I hear no crackling sounds😮it appears the issue is gone, but now I'm not sure what actually fixed it - Windows reinstallation or new drivers.

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JonnyK824
1 Copper

Re: XPS 9570 Audio Crackling and Popping

I am having the same issue! SO annoying. Has any else tried the Realtek Driver reinstall alone??

Did it work?

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