FFlo
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

Same for me @philess ! I didn't dare reply on the forum until today fear of jinxing myself.

Don't get me wrong, the quality of sound is still **bleep** but I knew that buying this laptop, it wasn't well known for its speakers. But at least, I'm not experiencing the crackling anymore.

There is more Dell Updates today but I do not dare to insteall them fear it would come back...

0 Kudos
DeJaak
1 Copper

Re: XPS 15-9570, Audio crackling and popping

@Dell-Alan D The new Audio-Driver did not solve the problem for me...

0 Kudos
gumonthepants
1 Copper

Re: XPS 15-9570, Audio crackling and popping

Forgive me if I repeat or bring up issues that have already been discussed - admittedly, I'm too lazy right now to go through the thread.

Yes, I got the same problem intermittently, thankfully it doesn't happen that often and simply shutting down the browser or app then restarting resolves the issue.

I wanted to know if it was merely the output through the headphones so I recorded a bit of crackly audio and unfortunately it is also in the recording as well.  Good to know because I do a lot of 'record-what-you-hear.'

 

 

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SolusIpse22
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

I've been cautious about posting this in fear that I'd jinx it but my audio seems to be better now. I've been about a week with no issues with my DAW or Spotify or browser tabs. Ive been switching between them trying to trip up the OS but so far so good.

Now I DO NOT game with this machine and I've DISABLED the Nvidia audio device in the device manager which I believe is a big part of the problem. Having it run along with Intels audio device is either too much for the system or different clock speeds overlap and cause issues, idk. I'm not nearly savvy enough. But turning it off helps. I hope this lasts and a new bios doesn't ruin it.

abragagn
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

The situation is ridiculous. I'l never buy another Dell. Period.

 

I installed Ubuntu, ZERO drivers download, ZERO ""dell"" **bleep** to download, ZERO ""enhancement"". Sound is crystal clear out of the box, as it should be. Apparently this is an impossible results to achieve by a ""big"" company like dell on one of its flagship machine.

 

RGBR
2 Iron

Re: XPS 15-9570, Audio crackling and popping

Five months since I´ve bought my XPS. Zero improvement on the issue.

mehr-e
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

There was a new driver released this morning. Has anyone tried it? Honestly I don't dare to install

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RGBR
2 Iron

Re: XPS 15-9570, Audio crackling and popping

I installed the new driver (released in 2019 03 22) now and apparently there was no improvement. I tested it with the Waves GTR 3 software with my guitar plugged in, playing in real time, and it generated constant noise (hiss) and occasionally clicks and pops - just as the previous driver did. In the next few days, I will continue using the new diver and will post here if there was improvement in the other software I use.

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zettiness
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

People, it has nothing (or not everything anyway) to do with the Realtek driver. The same problem persists on external audio interfaces -- I have tried two different. It has to be Windows or BIOS update that fixes it.

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ssilva92
1 Nickel

Re: XPS 15-9570, Audio crackling and popping

This is the key difference. They don't know how to fix the issue, but have no problem continuing to sell it with the same problem. Bottom line is if the Dell staff support isn't coming in here every day with updates & questions for their customers, they aren't doing nearly enough. These people clearly won't respond to their customers or provide fixes, so we need to continue to collect evidence for a <Non public info removed>. We have plenty of proof of not only the frequency & length of these problems, but their lack of urgency when it comes to fixing them. Without a doubt, it can be proven that these laptops are shipping with defects. They claim they "can't replicate the problem" when anyone who has the computer runs into the problem. It is clear they don't take customer problems seriously, something tells me<Non public info removed> is something they'll take a little more seriously.