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XPS 15 9570, Bluetooth Issue - Windows 10

Hello Team,

 

The bluetooth is not working anymore on my laptop, Dell XPS 15, 9570. I bought it a year ago. I am used to connect it to my mouse (Logitech MX Master 3) and my headset (Sony WH-1000XM3).

 

I tried the following:

 - Troubleshoot Bluetooth via windows' tool - Makes me reinstall the driver

 - Troubleshoot Bluetooth via Dell's tool, SupportAssist - Says that everything is fine
 - Update the driver manually, downloaded from (https://www.dell.com/support/home/fr/fr/frdhs1/product-support/product/xps-15-9570-laptop/drivers) - I tried also the previous versions available

 - Deactivate and activate the Bluetooth from the BIOS
 - All the propositions of this thread: https://www.dell.com/community/XPS/XPS-15-9570-Windows-1809-no-bluetooth-no-bluetooth-in-device/td-p...


Can someone please have a quick look ?

Thanks,

Pierre

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1 Reply
1 Copper

Re: XPS 15 9570, Bluetooth Issue - Windows 10

Pierre,

My XPS 15 9570 i9 is also doing this too,   downloaded all the drivers from dell,  nothing is working,  it's a complete pain,   all my bluetooth devices seem to pair,  but when they actually come to connect it comes up with the error:

 

"That didn't work. Make sure your Bluetooth device is still discoverable, then try again."

No matter which device I try to connect with bluetooth this happens on everyone.

I've no idea what the problem is but I would like help too.

 

Jamie

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