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XPS 15-9570, No audio or video
I just purchased this laptop and there is no sound or video. When I try to listen to a radio station online, there is no sound. When I try to watch a video, a message says this video cannot be played.
I called Dell and they said this is a software issue and not covered under warranty. Any ideas on how to fix these issues? My Windows updates, Dell Support Assist and GEForce Experience are all current and updated.
Thanks!
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
July 23rd, 2019 06:00
Before we can proceed, click my DELL-name and private message me the following information =
* PC service tag number
* Your shipping address
* Your phone number
* Your email address
* From whom was this Laptop purchased? If NOT directly from Dell, you have to register it into your name
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
July 24th, 2019 05:00
Awaiting a response to my previous post.