XPS

Last reply by 02-09-2020 Unsolved
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XPS 15-9570, Premier Color, issues with banding

Hello,

I own a XPS 15 9570 with the 4k display option.

I am experiencing some really annoying color gradient issues for a while now.

For the first time, about half a Year ago all out of the sudden my Laptop started do have a really bad color representation, unsaturated blacks and color banding. After searching for a solution for a while I decided to reset my windows 10 Pro.

After that the Issues were gone, up until yesterday it suddenly reappeared. not knowing it better I tried to reinstall all kind of graphics drivers, but It didn't helped either. So i decided to reset the Windows again.

After having done that the Issue was gone again.

But today, it reappeared. I was opening the Dell premier color application (preinstalled) and the banding and discoloring reappeared. Although the app settings were set to default (brilliant). Though I don't know if it is connected.

I assume it is some mess with the Color Profiles settings however I am tired of reinstalling windows every time! And now really looking for a real solution.

It clearly appears to be an software related Issue, at least from my understanding. 

Is there Somebody who can help me out with this?

Thanks in advance

 

 

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Replies (57)

Hey,

Found the Source! It is the intel 630 Graphics driver.

 

However uninstalling it and reinstalling it (also rolled back some versions) always brought the issue back. At least after a reboot.

Guess I need to find a way to purge my PC from all the previous settings hiding out there.

I tried all of the standard ways of uninstalling the driver, from control panel, from the device manager also with the check-mark ticked on Uninstalling all of the driver software.

 

Thank you

Dos9570,

 

Does this happen in Safe Mode as well? * Press Ctrl + Win + Shift + B (this will refresh the graphics driver)

You can also Uninstall the video card drivers and reinstall them back into the computer.

 

* Press Ctrl + Win + Shift + B (this will refresh the graphics driver)

* Do you see the issue when running the LCD BIST here

 

You can try again to send a PM with your tag.

 

Dell xps 9570 Drivers

 

The Installation instructions are listed under the driver you choose.

 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

still does not work, I get a promp saying I have reache the max. number of private Messages I can send for now.

However here are the photos:

 

 

IMG_20190702_221241.jpgIMG_20190702_221303.jpgIMG_20190702_221329.jpg

2 Bronze
2 Bronze

Im having the same problem as well! I've noticed that the bands tend to flicker until they reach a final color they want to settle in. I've also tried booting windows on safe-mode and the bands disappear so its highly unlikely to be a hardware issue.

I have sent you a private message. Please share an image of the banding along with the service tag, registered name.

 

 


Dell-SreejithR
Social Media Support
#IWork4Dell

I don't have an external monitor to test on, but the shortcut did not work, and in the test there was banding on the first image as well, but i dont know if it should be there or not.

thanks a lot

 

Also i can't for some reason send you a private message, I'll try again later

Admin
Admin

Thank you for your message. Is the color banding is seen only on screen with certain background or applications?

 

Is this issue seen when you have an external monitor connected (if available)?

 

Please run a hardware diagnostic by following the video on this link & check if the issue persists.

 

Press windows+ctrl+shift+B (this will refresh the graphics driver) check if the banding is seen.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

 

How to find the service tag

 

 


Dell-SreejithR
Social Media Support
#IWork4Dell

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