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Last reply by 02-09-2020 Unsolved
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2 Jasper
2 Jasper
9972

XPS 15-9570, Premier Color, issues with banding

Hello,

I own a XPS 15 9570 with the 4k display option.

I am experiencing some really annoying color gradient issues for a while now.

For the first time, about half a Year ago all out of the sudden my Laptop started do have a really bad color representation, unsaturated blacks and color banding. After searching for a solution for a while I decided to reset my windows 10 Pro.

After that the Issues were gone, up until yesterday it suddenly reappeared. not knowing it better I tried to reinstall all kind of graphics drivers, but It didn't helped either. So i decided to reset the Windows again.

After having done that the Issue was gone again.

But today, it reappeared. I was opening the Dell premier color application (preinstalled) and the banding and discoloring reappeared. Although the app settings were set to default (brilliant). Though I don't know if it is connected.

I assume it is some mess with the Color Profiles settings however I am tired of reinstalling windows every time! And now really looking for a real solution.

It clearly appears to be an software related Issue, at least from my understanding. 

Is there Somebody who can help me out with this?

Thanks in advance

 

 

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2210

Let us look into this further.

Could you help us with your system Service Tag? This'll allow us to check the case history.


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2208

Sent the service tag in a private message.

2 Bronze
2 Bronze
2169

Same issue here. Terrible banding in the dark areas in nearly all applications.

I strongly believe i got the problem with some windows update and it's most likely a software issue as a hardware exchange didn't solve the problem!

Anyway: Contacted Dell support. Support says, it's not a common issue. This already makes me angry, because a single google search proves this wrong.

Tried solutions: Countless driver updates, un- and re-installations; uninstalled premiere color, tried countless settings for premiere color and intel display management and nvidia settings. Finally I got visited by a dell supporter who installed a new mainboard. Still the same issue.

What helps so far: Deactivating the Intel graphics 630 in the devices manager while working in Lightroom etc, but it makes every process painfully slow, so it's far from a real solution.

 

If this problem won't be solved in some weeks, I will have no choice then to make a complaint and swith to a different manufacturer. I would be very sad to do so, because I'm very satisfied with my laptop so far - except this BIG ISSUE.

Dell is heavily promoting this laptop - and especially the graphics and the 4k monitor - as state of the art tech for people working with graphics and videos AND IT'S UNSUSABLE because if this problem for months and weeks now! this is unbelievable!

2084

(answering myself now, as i forgot my login credentials )

I had three calls and one visit from Dell Support and guess what: THE PROBLEM IS FINALLY SOLVED!

The problem is, that windows or other apps fail to switch between intel gpu and the graphic card. I tried everything and noticed, that the banding wasn't noticeable, when you deactivate the intel gpu in the device manager. Dell replaced my mainboard, but the problem was still there.

Here's the summary from Dell support:

Uninstalling the Intel Graphics Driver with the Device Manager Method

Open the Device Manager by following the steps specific to your operating system:

Search for the Intel graphics driver.

Right-click the Intel video driver and select Uninstall.

Select the Delete the driver software for this device check box.

The system must reboot to complete the uninstallation process.

Install the Intel Graphics Driver

The best way is to search for the driver on the Intel homepage or on the Dell page.

After the manual driver installation, the problem should be solved.

https://downloadcenter.intel.com/de/download/27803/Graphics-Intel-Grafiktreiberf-r-Windows-10?_ga=2....

The cause ; a driver problem

Problems with the graphics card driver can result in image errors or poor graphics performance. With other drivers, there is a risk that the device will not function correctly or at all. In addition there are error messages of the operating system, crashes, or unstable applications. The performance of the operating system and its stability suffer most from outdated or faulty drivers.

Translated with www.DeepL.com/Translator

Hope this helps! Feel free to write me a pm, if you have questions!

My device: XPS 15 9570 with 4k Display

2 Bronze
2 Bronze
2024

I also have this problem ,it's no way to fix it. the support help me replace the monitor and motherboard today. And it is useless also just found out the monitor they help me replace today actually damaged at the edge. This problem really disturbs me  .  when i watch a movie ,it's terrible. I paid this much money not to found out what caused it. And the support don't have enough knowledge to solve the problem. I told the support team a lot of people having the same problem with me. They just ignore me. Never use dell again. i just wish i can just have my money back,or get replaced with other dell laptop. it almost a month. i don't even bother now. 

2023

12.jpgjust one picture to show how terrible it is

2005

Hi,
I’m Gopal, your dedicated support representative and I'll be glad to assist you. I see that you have created another topic under the case #3453280. All our futher communication will be under that case.

 


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2 Bronze
2 Bronze
1954

 
1931

Try this, uninstall DPC. Then search in task bar, type color management then in the devices tab, find profiles and reset my settings to system defaults. And then in the end update intel graphic card and reboot the system.

Btw if you instal the latest driver it will be a DCH driver so you will ahve to install intel graphic controller in microosft store. once installed go to the display tab, color settings and under color settings disable color accuracy.

I'm on Dell XPS 15 9560 that once had severe banding issues but now it seems like it has fixed it. The gradation is smooth af.

*Optional* Ah yes don't forget to calibrate your display using external color calibration like X-Rite color calibrator spyder data color to get the best out of this system

2519

Daniel X.,

 

Click my name and private message me the pc service tag number.

 

Dell-Jesse L

 

 

 

 



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