XPS

Last reply by 02-09-2020 Unsolved
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2 Jasper
2 Jasper
9965

XPS 15-9570, Premier Color, issues with banding

Hello,

I own a XPS 15 9570 with the 4k display option.

I am experiencing some really annoying color gradient issues for a while now.

For the first time, about half a Year ago all out of the sudden my Laptop started do have a really bad color representation, unsaturated blacks and color banding. After searching for a solution for a while I decided to reset my windows 10 Pro.

After that the Issues were gone, up until yesterday it suddenly reappeared. not knowing it better I tried to reinstall all kind of graphics drivers, but It didn't helped either. So i decided to reset the Windows again.

After having done that the Issue was gone again.

But today, it reappeared. I was opening the Dell premier color application (preinstalled) and the banding and discoloring reappeared. Although the app settings were set to default (brilliant). Though I don't know if it is connected.

I assume it is some mess with the Color Profiles settings however I am tired of reinstalling windows every time! And now really looking for a real solution.

It clearly appears to be an software related Issue, at least from my understanding. 

Is there Somebody who can help me out with this?

Thanks in advance

 

 

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Replies (57)
5521

just tried it, and yap the issue still persists... sadly :(

3627

no unfortunately it did not work

4072

Found a Way!!! You have to Unistall dell Premiere Color first. Then Uninstall all of you're Intel Graphics Drivers from the device Manager. and then reinstall them. for me reinstalling (and opening) Premiere Color for the first time, broke everything again and I had to restart.
2 Jasper
2 Jasper
3641

Hello,

I have experienced some very annoying discoloration and color banding Issues lately.

(https://www.dell.com/community/XPS/XPS15-Color-Issues-Color-Banding/td-p/7325003)

After a lot of work i found out it was a Problem between the Intel graphics driver and Premier Color. I had to first uninstall Premier color Then reinstall the Graphics driver.

As soon as i reinstalled Premier Color (from the Microsoft store) again an opened it up, discoloration and banding again... Bummer.

Somebody experiencing this Issue too?

3609

Dos9570,

 

Click my name and private message me the pc service tag number.

 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

3579

for some reason I cant send private Messages
3572

Dos9570,

 

You should be able to send pm's now.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

3556

Having the exact same issue.

The thing is that I use the laptop for photo editing.

I need PremierColor for calibrated colours, but also I need them not blotchy and banding in the shadows..

3105

Same problem here. Question to Dell: are you working to fix the issue with Premier Color, so the color banding problem would be solved with an updated version of the programme? Thanks!
3078

I really do hope so!

Just have had Problems with this Software in the Past. From not installing correctly, to refusing to install at all, and to messing up all the Colors.

However from the Excahnge with the Dell Customer Support, I had the Impression Dell just don't cares. I even felt sorry for the Support Engineer who admitted to me, he never even had heared or been briefed about this piece of Software before.

I was given the Promice of these Issues beeing escelated now twice, and never heard back from anything. Guess I'll just have to live with it.

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