XPS 15 9570 Return Options

I'll explain my situation first.

I contacted customer support by calling within the first month of ownership(I got the laptop last month) about what can be done with the various issues I have been experiencing with my laptop (From the start I've been having issues with Bluetooth (devices not being detected), audio crackling and popping (both speakers and headphone), pc randomly freezing and turning itself off, temperature issues etc...). I was given options and told about opening a case but I told them I didn't have time as I was working on my Masters Thesis, and that I would try to troubleshoot on my own when I had time which I did. I tried EVERY solution I could find online on these forums and elsewhere, from reinstalling the audio drivers, trying alternate drivers, changing bios settings etc.... to no avail.

A few days ago I reached out to support again in regards to the bluetooth and audio issues, I also shared an image and a video of the laptop frozen with a blank screen, the caseworker opened a case and tried troubleshooting through remote assist but couldn't solve the issue(she tried fixing the bluetooth issues). I was told to reinstall the OS through Support Assist OS recovery which I did but this did not solve the issue. I was told to then reinstall the OS from a fresh OS image downloaded from Microsofts website which I did which didn't solve the issues. I am now told to ship the laptop back to them as an onsite technician can't fix all the issues with my laptop apparently. I can't afford to do that as I need a laptop for my masters work and I have wasted waaaaay too much time on this laptop already for the laptop to be sent in without a promise of the issues being fixed (the audio issue is unsolvable at the time being for example). As a result I just want to return the laptop, my studies have been set back too much already and I just want to get another laptop that just works. Please help me out, how do I move on from here?