Notebook is about 3 months old, my TB16 dock worked fine since day one but suddenly as of friday a week ago charging no longer works via the TB16 Dock.
What I tried
As I am running linux by default I am sure that on the day it stopped working I did not do any bios/driver whatever updates.
As it's also not working in Bios it should be OS/driver agnostic.
Any idea what's wrong or what I could do?
The dock works normally apart from that - usb devices and display link monitor are working fine.
Solved! Go to Solution.
Yes I am using the DELL supplied 240Watt power adapter that came with the TB16 Dock.
The issue is very clearly not the dock but something with the notebook.
Also, update the drivers listed below from the link here.
Dell recommends installing the following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance:
• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section. • Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section. • Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section. • Install the latest Intel HD Graphics Driver for the system. This is available in the "Video" section. • Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section. • Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section. • Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section. • Restart the system. • After the software update process completes, connect the AC adapter to the TB16 dock first and then attach the Thunderbolt 3 (TypeC) cable to the computer before using the docking station
Please let me restate:
It must be some Bios,Thunderbird or Hardware issue with my XPS 15. Not sure how the thunderbird controller works and if it can be reset or fully power cycled or something.
I have the same issue with my Dell Precision 5530. Seems like bios upgrade broke it and reverting back the bios does not seems to work. Did bios update physically broke the laptop? or somehow retaining some sort of configuration that got pushed through bios update? Like others have mentioned, this has nothing to do with drivers because battery drains while you are on bios screen.
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Yup, I'm in the same boat. My place of business can do a warranty claim, but I'd rather not go that route unless we know it can't be fixed via a future bios update or something.