Just bought a thunderbolt dock mainly to connect monitors, which works fine. However, I cannot get the computer to recognize the dock or its USB ports. For instance, I can't install Firmware update because it says there is no dock connected. Likewise if I plug a USB device into the dock it won't work.
Steps I've tried:
1. downloaded current Thunderbolt chipset driver (driver shows up in device manager)
2. Tried the steps in this post: https://www.dell.com/community/XPS/XPS-15-9570-problems-with-Thunderbolt-Dock-WD19TB/td-p/7576930
3. Updated Citrix software
Any ideas on how to get this dock to work properly?
