XPS

Last reply by 04-14-2022 Unsolved
Start a Discussion
2 Bronze
2 Bronze
4350

XPS 15 9570, Windows 10, dwm.exe, GPU overload

Hi everyone,

I am having serious problems with my Dell XPS 15 9570 and Windows 10.

Windows Desktop Manager (dwm.exe) doesn't use the Nvidia Geforce GTX 1050 Ti, rather it uses the Intel UHD Graphics 630 causing the GPU overloading of the latter one.

I have frequent peaks even when I switch from a window to another and I have to stop any activity. 

 No setting in the Nvidia Control Panel or the Windows graphic settings have worked to me. I even tried to create a new user, but it doesn't change the situation. 

Any suggestion would be extremely appreciated.


Best.
D.

Replies (15)
Moderator
Moderator
3370

Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.

Your system will automatically select the Intel GPU or the discrete GTX 1050 Ti GPU depending on the graphic demand. There is no way to set this up manually. This is controlled by the BIOS and has been designed that way. The HDMI port also will switch between the Intel GPU and the GTX 1050 Ti GPU depending on the graphic load. 


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

3340

Hello,

I am experiencing the same issue on my Dell XPS 15 9570. Is it possible to have some assistance with this issue as well?

3335

Dear Darius,

even thought I had a quite 'dense' exchange of messages with the customer care, I did not get any solution so far, and I am an 'advanced user'. 

Currently I am backing up my personal data for a clean installation of Windows 10. 

I am frustrated since it is not ammissible that a €3000,00 laptop has such problems. 

And it is the second one that I receive by Dell, since the first had many other issues.

It is probably my 'last Dell'. 

Best. D.

3267

Hi everyone, 

a quick message to inform the community that after a Windows 10 fresh install and updating the drivers by Support Assist (except for the last cumulative Windows update of November) the problem with the GPU has disappeard, so far. 

Best.

D.

3266

We appreciate your efforts in performing the troubleshooting steps. Do reach out to us if you need any assistance. 


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

3433

Hi, 

thanks for your message. 

However I find unaccettable that to solve such a problem I had to reinstall the OS, reinstalling all my softwares and loosing days of my precious time.

There is always a specific reason above those issues which has to be found and it should be clear to a professional customare care. 

Dell, meditate on the quality of your computers and services.

Dell XPS = a bunch of problems!

Best.

D.

2950

Hi,

I was wondering if there has been a solution for this too.

For an inexperienced user, going ahead with a clean reinstall of windows is s rather big operation to go ahead with. 

The issue comes for me when "multitasking". Particularly when having a game og a video stream on one part of the screen (I have a 49'' ultrawide), and trying to do basic things (internet browser, spreadsheet etc) on other part of the screen.

That makes my internal gpu (Intel UDH Graphics 630) max to 100 percent, in particular when switching which window I have as "active". My external GPU (Nvidia Geforce GTX 1050 ti) is not having any issue, and does not seem to be doing very much at that time. When these spikes for the "GPU 0" occurs, the machines slows to halt and even typing is severely lagging or impossible. From the Task Manager, the culprit seems to be the Desktop Windows Manager. 

My system:

Win 10 Pro (10.0.19042)
Dell XPS 15 9570
Satt opp med en Dell TB16 Docking-station.

 

 

 

2906

Hi, 

honestly, according to my last experience I can't suggest anything else except formatting and reinstalling the OS....BUT...there is not guarantee you solve definetely.

In my case, after a couple of months I got it again. It can depend on a Windows update, which affects Dell drivers, and so on...or any other mysterious dynamic. Who knows.  

I am tired to work on it, to wait for solutions by customer care (I have always had to find solutions on my own), and in the meantime the simple lesson to me<Non-public info removed>

Best.

D.

2 Bronze
2 Bronze
2795

I also have problems with the Desktop Window Manager on my Inspiron 7577 gaming notebook.

This concerns high memory usage which grows to about 2 GB after 8 hours of work with an external full-HD monitor attached on the HDMI port.

Latest Solutions
Top Contributor