Unsolved
53 Posts
13
13184
XPS 15-9570, bring back the 78°C GPU set point
I am requesting that Dell brings back the previous 78C set-point for GPU throttling. Setting the GPU to throttle at 74C is just way too low and doesn't allow the 1050ti to run at reasonable rates. If Dell won't allow this, then allow us to go back to bios 1.3.0 or 1.2.2 so we can use our laptop.
BroBot92
68 Posts
0
October 20th, 2018 23:00
I have a lot of those. I even scheduled a time for tech support to remote in and they didn't. Waited 45 min for a call or email. Lots of the Dell tech support people won't be of any help as the issue is beyond them. Best way to get Dell to move is to have LTT or D2D to talk about this - but highly unlikely.
mark1985
21 Posts
0
October 25th, 2018 00:00
Hoping for a response. I believe they really reduced it on purpose and not list it on the changelog since most reviews are already out for this model. A normal user will never know this problem and previous users are stuck with it. I wish a tech youtube channel will feature this problem.
custom90gt
53 Posts
0
October 25th, 2018 03:00
Well for fun I tweeted Frank Azor, we will see what happens...
AArak
13 Posts
1
November 1st, 2018 00:00
I'd like to see a response to this as well.
custom90gt
53 Posts
0
November 2nd, 2018 04:00
I don't think Frank is going to respond to my twitter question, lol.
lefti696
3 Posts
0
November 6th, 2018 05:00
1.2.2 verios is the one with 78C limit not the 1.3.0 (which has 74/75 limit).
custom90gt
53 Posts
0
November 8th, 2018 03:00
Odd that it wasn't noticed until 1.3.1. Anyway Dell only has a couple of weeks to make this right before I return my laptop.
mark1985
21 Posts
0
November 13th, 2018 05:00
I don't think they will fix this one. I believe they intentionally did this and they don't care about technical customers.
btannen
6 Posts
0
November 15th, 2018 10:00
I have an amateur question. What happen if I restore my XPS 9570 to factory settings or to an earlier copy of my system, will the BIOS also return to its factory setting version / earlier copy version?
I'm asking this because it seems that BIOS 1.2.2 doesn't have this problem, an the one that I'm having:
https://www.dell.com/community/XPS/Laptop-not-using-NVidia-GPU-BIOS-related-GPU-bug/m-p/6212789#M20187
custom90gt
53 Posts
0
November 15th, 2018 16:00
Resetting your system to factory settings or restoring windows will not change your bios version.
custom90gt
53 Posts
2
November 20th, 2018 05:00
Dell closed my case and was happy to report my issue was resolved? What? No it was not resolved.
custom90gt
53 Posts
0
November 27th, 2018 03:00
Dell doesn't seem to really care about the GPU issues with the 9570:
https://www.notebookcheck.net/Dell-denies-that-the-XPS-15-9570-may-have-a-BIOS-related-GPU-issue.366766.0.html
custom90gt
53 Posts
0
November 28th, 2018 04:00
Well I ordered a Lenovo X1 Extreme that will take 2 weeks to ship out to me. If Dell can't fix the bios by then I'm going to return it.
custom90gt
53 Posts
0
December 3rd, 2018 04:00
New bios is out but it doesn't fix any of the issues with the GPU. Way to go Dell.
mark1985
21 Posts
1
December 3rd, 2018 18:00