XPS 15-9570, color banding issue

I am having the same problem

I've had the xps 15 9570 for a few months now and the banding has made watching video on this expensive 4k screen almost impossible.  I'm not a very techie person so I hope there's a fix for this issue

Such problem were occasionally appearing with older XPS 15 models, sometimes referred to as the "black-levels" problem. Namely, the issue was most obvious with a test chart for black levels like 

https://www.rtings.com/images/test-materials/2015/101_Brightness.png

http://www.relaxvideo.hu/black.png

http://glennmessersmith.com/images/adjust.htm

The issue seem to have been caused by certain versions of the BIOS, the Intel video driver, or specific combinations of the two. So try reverting either that was updated before the issue started...

AbsolutelyRightSir,

Apologies for the issues you are facing with the computer. Click here to update the system bios as well as your video card drivers.

AbsolutelyRightSir,

Did updating the bios resolve the issue?

I'm having the exact same problem.

Huge color banding issues especially in darker areas.

Dell please fix this ! I use my laptop for photo & video work

I already was an BIOS 1.12 and latest INTEL graphics drivers, so: NO, DRIVERS & BIOS DID NOT SOLVE the issue.

But I uninstalled Dell Premier Color completely and this brought me a much better video quality concerning the blacks.

NOT PERFECT I have to say, but better, I still see banding and harsh gradients in my images in the dark areas of images and videos.

AbsolutelyRightSir,

Did updating the bios resolve the issue?

Hello,

I am having the same problem. Darker image areas look awful and blocky like on a low-bit display. I am on the latest bios and intel drivers.

Any update on a fix for this @DELL-Jesse L  ?

thanks

Hi Jesse,

Lates BIOS - 1.13, latest graphic updates from Dell site. Nothing changes. Same awfull gradients in dark. The last thing it was okay, was with bios 1.5. Currently 1.5 is too old and other features don't work with this.

Can you guys funally do something with all this?
I'm already tired spending so much time trying to figure out what to do after every windows/bios update.

Will really appreciate some specific info, instead of those generic answers like re-install everything, etc. Just provide some working configuration.

Thank you. 

I do understand your concerns. I would request you to install Intel Graphics command center from MS store.

Restart your system, right-click on the desktop and open Intel Graphics Settings.

Click on Power if the option is available, if not you may skip the below step.
Then for each Plan (select them using the drop-down menu) disable Panel Self Refresh.
Ensure that for both Plugged In and Battery (left-hand side list) the Plan selected has Panel Self Refresh disabled.
Apply the changes to the settings.

Please share your findings.

Geoffrey

Geoffrey, thank you for your feedback.

Did as you proposed, but there were no difference.
Another thing - Command Center, when you run it, says that it is replacement for Intel Graphics Control Pannel and last one should be uninstalled. So i tried uninstalling it as well and putting the same settings in Command Center. No difference.

Just to clarify a little bit. Most clear those gradients may be seen in Lightroom & Photoshop software (which is of great importance to me) - darks are lighter than they should be and awful gradients present. But apart from this, let's say gradients on Intel Graphic Command Center background image itself is also has those gradients.

Whith BIOS 1.5 all the images across all the applications and windows itself were consistent and clear.

Thank you and waiting for other options.