XPS

Start a Discussion

XPS 15-9570, color banding issue

Recently got this xps 15, but am dissapointed by the ridiculous amount of color banding on the monitor. All the blacks are pixelated and crunchy. How do I fix this?

Labels (4)
Replies (193)

Same here, bought a brand new 7590 three days ago

I'm done, ehough, it's like talking to a wall.

Another Dell Reply.JPG

I gave up on explaining the issue too. it's a complete waste of time. 

Guys,

@andyguk , @Raine_ , @AleBalbina , @xpsfail7590 , @softrat , @Felix doisdedosdesol , @p_gian , @MLiborio , @toader_alex1 , @Hey Alex 

Can any of you update if you were able to resolve the issue?
These strange people from Dell now saying that issue is now fixed by re-installing windows and making sure that DellPremier color not installed. Sure it is not nearly truth, just because I tried it before and even new laptops in market have the same gradient problem, but they say that this windows re-install indeed helped some customers - would appreciate if you upldate on your situation here. Thank you.


@andrewphirsov wrote:

Guys,

@andyguk , @Raine_ , @AleBalbina , @xpsfail7590 , @softrat , @Felix doisdedosdesol , @p_gian , @MLiborio , @toader_alex1 , @Hey Alex 

Can any of you update if you were able to resolve the issue?
These strange people from Dell now saying that issue is now fixed by re-installing windows and making sure that DellPremier color not installed. Sure it is not nearly truth, just because I tried it before and even new laptops in market have the same gradient problem, but they say that this windows re-install indeed helped some customers - would appreciate if you upldate on your situation here. Thank you.


update here @andrewphirsov 

 

@andyguk 

I haven't solved the problem yet. I uninstalled the Dell Color program, improved a little but did not solve the problem. I have the laptop practically stopped waiting for solution. It's a shame Dell doesn't solve this in a timely manner given the value of this computer.


@MLiborio wrote:

@andyguk 

I haven't solved the problem yet. I uninstalled the Dell Color program, improved a little but did not solve the problem. I have the laptop practically stopped waiting for solution. It's a shame Dell doesn't solve this in a timely manner given the value of this computer.


@MLiborio  aye, apologies for my lighthearted update... here's the word on the street so far in my camp.

When I first received my laptop I performed a clean uninstall and loaded only the essential Dell drivers and software back on, including latest Intel display driver and nvidia driver at the time. Although I did not install Dell Premier Colour, I always noticed the banding and for some reason thought the desktop background was of low res. I did not see the banding in Lightroom so continued to use the laptop as normal. When I started to notice the terrible banding in youtube videos, I then started to investigate and found this forum.

Steps I have taken and outcomes of each (note these are without Dell Premier Colour installed)

Speaking to Dell (see email screenshots a few posts back) - They admitted it was a BIOS issue and I was offered a full refund. But as I seemed to have found a temporary work around, I decided to hang on to the laptop until an official fix appears.

Reverting to BIOS v1.5 - this fixes the issue whether you have or haven't got Dell Premier Colour installed. Unfortunately I ran into system stability issues with this so had to go back to V1.13 (I haven't bothered with v1.14 yet).

Deleting Intel display adaptor - This forces the laptop to use the nvidia display adaptor and the issue seems to resolve itself (no banding). The system became a little laggy and the fans were on and off a lot more, so I reinstalled the intel display adaptor with the latest driver. This restored system responsiveness and the banding did not reappear. Deleting the Intel display adaptor seemed to delete all the display profiles as well, and they never reappeared with the reinstall. This left a very saturated display, so I downloaded Intel Graphics Command Centre and turned down the saturation using that. This is currently the state I have my laptop in.

Out of interest, I decided to install Dell Premier Colour to see what effect it would have. As soon as I did, the banding reappeared, along with a bunch of new display profiles. I then uninstalled it, and the banding remained along with the newly installed display profiles. I then reverted back to the above and deleted and reinstalled the Intel display adaptor to get back to a state which was acceptable.

 

Looking back over my workaround, and also back at the earlier posts in this thread, the issue seems to revolve around display profiles and the BIOS update following v1.5. At the moment I have zero display profiles showing in colour management in control panel. Calibrating the display and creating a custom profile doesn't really work for me, it actually makes things worse in terms of colours.

I appreciate your comments @1_FB_R , we shouldn't have to be spending our time researching the issue and finding workarounds. We shouldn't have to spend the best part of £2k to become guinea pigs for Dell. Unfortunately for us, Dell don't really care.

Thank you for the reply @andyguk 
Have you noticed if the banding issues appear only with "natural colors" in Intel Graphic Control Panel?
In my case, yes. If I move the slider to "Vivid", everything seems to be fine (but over saturated).

By the way, did a Windows clean install and Dell Premier Color is not installed.

@1_FB_R , I guess it's not about Dell Premier Color or Graphic Control Pannel, both of which help to make colors look normal/natural. It's just gradient is not that visible when colors are overly-saturated/vivid, though it still exists (because no one fixed that BIOS issue sinse 1.5), picture is far from being smooth anyway. So basically, by asking us to remove Dell Premier Color, Dell actually says: "If you delede DPC, colors will be extremely unnatural, vivid and bright so that bad gradient will be not that noticeable"

I concur with @andyguk on this, except that in my case I did not have to touch the BIOS at all. 

I previously (long ago) had the DPC which was removed prior to any of the recent BIOS or Intel updates. All I did was to remove Intel graphics drivers and then reinstall them again from Dell's website. I can't tell if the BIOS updates have anything to do with this problem, but I do know for certain that I did not have the issue back in 2018 when I bought the 9570. 

Seems to me that some configuration of the Intel driver itself was screwed up - removing and re-installing it does fix the issue. All back to normal now.

Thanks to @andyguk for pointing in the right direction.  

 

Top Contributor
Latest Solutions