Highlighted
Moderator
Moderator

Re: XPS 15 9570 Keyboard Skipping Keys


@Mauribom wrote:

Unfortunately the new bios does not solve the problem


@Mauribom thanks for the confirmation.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

Reply
Highlighted
MRRO
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Hi Dell Alan-D,

I can also confirm that updating the BIOS did not resolve this issue.

Is there any update or ETA on when we can get a fix similar to the 9370 folks?

Thanks

Reply
Highlighted
egernand
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

I have downloaded and installed the latest BIOS and am having the exact same issue.(like right there, when I tried to hit the space bar (and then a comma right there), it ust isses the keys. (those are not typos - that's the keyboard).

Reply
Highlighted
Drew2207
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Just got my XPS 15, and have been loving every minute of it.  Great machine.

That is, until 48 hours ago when it went through an "update"...now I'd say it's skipping 1 in every 10-15 keys and typing is now frustrating.   Has to be a software issue, right? 

Any tips from you veterans on how to go about getting this fixed?

Thanks.

Reply
Highlighted
LouisLeemans
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

I have the same problem

Reply
Highlighted
MorganDeka
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

So, I'm assuming that this is a luck-of-the-draw kind of thing and not every 9570 having this issue?

Reply
Highlighted
JohnStaf
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Is there any update on this? I have an new 9570, and I can't type efficiently with it.

Reply
Highlighted
maartenl
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Same here, skipping keys frequently. Really drives me crazy while developing! This is a 2000+ EUR laptop, this is not acceptable. Please update on the progress to resolve this issue.

Reply
Highlighted
Moderator
Moderator

Re: XPS 15 9570 Keyboard Skipping Keys

@Community,

Update on the 9570:

........................................

XPS 15 9570 - Dell engineering is now looking to add the fix to future 9570 BIOS release. Still no full commitment or ETA.

.......................................

History and new updates on various models:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

Latitude 7490 - Dell engineering has committed to new BIOS update and we're awaiting a new release ETA

Inspiron 13 5379 - reported to me earlier this week as having the same issue. Working to replicate in house

XPS 15 9570 - Dell engineering is now looking to add the fix to future 9570 BIOS release. Still no full commitment or ETA.

Latitude 7390 - Dell Committed to BIOS update to resolve. Waiting on ETA

Latitude 5590 - New BIOS completed and we're now awaiting an ETA for release ( tested the BIOS today myself and it does in fact resolve the key skip )

XPS 13 9350 - Per @Heavenly Melancholy 's report I have pulled our own 9350 asset and replicated the issue just now. Reporting the issue to Dell engineering shortly. Will be back with ETA in the future

Latitude 5289 - Started a case in order to replicate the issue and reported the issue to Dell engineering

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Reply
hkits
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

5590 here, glad to see this update. Hope I too will be able to test the update in the nearest future!

Edit: saw the new BIOS released today. Confirming that the keyboard works great now. Honestly, the difference in the feeling is so huge, it's like I got a completely different (and much better) laptop. Thanks for resolving it finally and I hope users of other laptops will get this issue fixed soon too.

Reply