Thank you for the updates on this, Justin.
Jumping in here as an IT guy who supports a number of unhappy users on new 9570s.
So it sounds like the 9570 BIOS update released on July 12 didn't fix the issue? I don't want to ask my users to install that update if another one is coming soon that will actually resolve their primary concern.
That said, the fact that Dell didn't wait to release that update -- so it could include the keyboard fix -- doesn't bode well for that issue being resolved soon.
just to let u all know its not a hardware issue with the keyboard... its a bug which is causing a delay/latency... a dell technician came with a refurbished 9560 keyboard and we tested it but the problem still persists... he asked me to return it but i cant because i was travelling for work and i needed a laptop for the whole month... so pls Dell come out with an update already pls
Just wanted to chime in that Im having this same issue, noticed it while on vacation this week and it's starting to drive me mad. This is also my work laptop and primary computer so this is going to make me want to get somethig else if nothing can be done to fix this.
Also note that any spelling mistakes I made in this post I left intentionally to show where my key presses didn't register (the apostrophe in I'm and the n in something).
I escalated the issue and now have a contact in the Advanced Resolution Group. I will reply with updates as the issue progresses. As of right now I have no additional information.
Owner of a new XPS 15 FHD model here and I'm also experiencing this issue. It happens randomly to any key and multiple times per sentence. I don't think this is hardware related as it would be more consistent... Feels to me it is software related.
It is driving me crazy and for any laptop (certainly one for this price) the keyboard should function properly, it is really unacceptable.
I use this laptop for work, so I really need this fixed. Hopefully a BIOS fix will be able to resolve this as for the rest I'm pretty happy with my laptop. I'll be working on an external keyboard most of the time, but on the go, this needs to be fixed.
Looking forward to a solution!