XPS 15-9570, keyboard skipping keys

It must have been Windows updating the Intel graphics driver, and that made it re-enable the panel self refresh.

It would be good if Dell issues the BIOS fix soon, so we don't have to think about this...

On my 9570, disable panel self refresh does not fix the problem. The self refresh is already disabled from day one due to screen will dim itself if switch to dark background and back to white page, very annoying for web development work.

After updating to bios 1.3.0 it is much better, but it still happens occasionally.

As a Web/SQL developer, i do a lot of typing, the skipping keys still happen but a lot less after the bios update. 

Changes to new updated list below:

-XPS 15 9570 status update

-Latitude 7390 2 in 1 added

-XPS 13 9360 added

-New BIOS for Inspiron 13 5379 to solve a 'random key added' issue

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

In progress:

XPS 13 9350 - Dell is working to spread the fix to this model

XPS 13 9360 - Dell engineering is looking to spread the fix out to a broad list of systems, 9360 included

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

XPS 15 9570 - New BIOS with fix ETA for end of August

Precision 5530 - Dell engineering is looking to spread the same fix from other models to Precision 5530

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0

Latitude 7390 2 in 1 - Dell engineering is looking to spread the fix out to a broad list of systems including the Latitude 7390 2 in 1

Hi,

Same issue here on my XPS 9570 4K.

I noticed that it is particularly obvious when you press the same key rapidly over and over again like that : AAAAAAAAAAAAAA there is only 14 "A", but I swear I press "A" 20 times... :/

I'm running on the latest BIOS, latest Windows Version...

Please Dell, do something, this is incredibly annoying.

I am facing the same issue, even after updating the bios

Received my 9570 on 8/8/18 and immediately noticed a problem with the keyboard skipping. Also it just crashed today... contemplating a return.

Hi !

Good news.

I just updated my Nvidia Drivers... And it seems that it has fixed the issue...
My keyboard works just perfectly fine now !

Try this - 

1. Right-click on the Desktop, and select Intel® Graphics Settings

2. Click on Power to access the Power Section

3. Under Power section uncheck the Panel Self-Refresh to disable it.

I did those steps then rebooted and I have not seen an issue since.

Justin,

I have the same problem on my XPS 15 9530.  Will it be covered in the August BIOS update?

-Mark

Try this - 

1. Right-click on the Desktop, and select Intel® Graphics Settings

2. Click on Power to access the Power Section

3. Under Power section uncheck the Panel Self-Refresh to disable it.

I did those steps then rebooted and I have not seen an issue since.

I've been in contact with Dell for a month now since I got the 9570 as the problem appeared on day 1. Despite sending the link to this thread Dell still sent out an engineer to replace the keyboard and he was also going to replace the MB. PLUS they wanted to re-format Win10, which would have been a nightmare for me as I use it to make my living! 

Thanks for the fix, the laptop is now responding to key presses perfectly, hopefully it will stay that way!

But how the **bleep** you worked that out I do not know!

Regards

This didn't solve my problem.

Strange it cures some and not others! 

Dell do load a lot of unnecessary stuff on, I'm wondering if it's that as I've deleted loads off mine.

But my main question is, why do we have a Intel graphics driver when we have a Nvidia Graphics card anyway?

I cannot update my Intel driver, presumably because I do not have a Intel graphics card.

I'm tempted to remove this driver completely.

The 1.3.1 bios update has one fix in: Mitigate coil whine noise

https://www.dell.com/support/home/uk/en/ukdhs1/drivers/driversdetails?driverId=82MK9

I think the keyboard issue is still to be resolved.