XPS 15-9570, keyboard skipping keys

Bought my xps 9570 last month and have been experiencing this issue, hoping this fix comes out soon as I've dropped 2000 euros  into what was meant to be the best laptop on the market

Hi,

I just got my new dell XPS 15 9570 and I am facing the similar issue with my keyboard. Is there any solution for this issue?

Thank you in advance!

That was one before the current one. The latest one came out just a week ago, and it has the Control Panel and panel self refresh option. I know, because I have it. It works. This driver is good for the new Windows October update, when it gets released again.

Here's the download link: https://downloadmirror.intel.com/28180/a08/win64_25.20.100.6323.exe

And the BIOS 1.6 with the keyboard fix (according to the latest post from Dell rep) is scheduled to be released very soon, in October.

And the previous Intel graphics driver (the one from Dell) with the Control panel worked just fine anyway...

I've disabled panel refresh on a 5530 (with all available updates), and still issue persists. However, this is only the case for some 5530s.

25 machines: no issues

5 machines: issue

Of THOSE 5, at least one still maintains stuttering keyboard and mouse after panel refresh disabled.

With this driver touchscreen doesn't work. I had uninstalled it and back to oficial before and touchscreen works again

This does seem to be an intermittent issue on some machines!  I would like to know what kicks it off.  My laptop was OK to start with, but it developed the fault a month or two later, which suggests it is a software/firmware issue. 

Yep, I'l just add to the chorus here to say I have the same problem, and it is really starting to bother me.

This is a complete joke. You promised a fix for end of august. We have end of october now, and still no fix? You're a JOKE, Dell, you

Today's Updates below in Bold:

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

-XPS 13 9350 - key skip fix to be released in 1.9.0 with ETA of November

-XPS 13 9365 status updated and moved to solved section of this post, per @Tanoobki. Seeing if I can get the fix-text added to the BIOS page. Engineering came back yesterday and informed that future BIOS version 2.3.0 will officially list and include the key skip fix and ETA to come in the future

-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up. Dell has committed to resolve the new issue in a future BIOS update coming soon

Precision 5530 2 in 1 - Dell engineering has committed to solving the issue in a future 1.0.5 BIOS with ETA for late November

Precision 5530 - fix to be released in future 1.6.0 ETA to come

XPS 13 9360 - fix to be released in future 2.10.0 ETA to come

Latitude 7390 2 in 1 - I've followed up with Dell engineering today and asked for ETA

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0

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@DELL-Justin C wrote:

Today's Updates below in Bold:

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

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What? I've been running with bios 1.5.0 (and all drivers updated) since the bios was released. I still have have severe keyboard skipping keys and mouse stuttering.
After a reboot everything is fine, then I disconnect the laptop from the TB16 dock, work on it for a while, then re-connect it to the TB16 dock. Now mouse and keyboard is unusable. I have to restart to fix it.

 Please help. 

@Pelifix,

Send me a private message with your service tag. I will try and replicate this tomorrow.