6 Posts
6
41486
XPS 15-9570, keyboard skipping keys
Hi,
I saw the post about the XPS 13 9370 having this same issue. I'm also experiencing it with my XPS 15 9570. It looks like a BIOS update fixed it for that machine. Do we know when there will be an update for the 9570 o address this issue?
fanic
3 Posts
0
November 16th, 2018 03:00
Beside the rare case of keys skipping on my 9570, I have also the trouble that frequently keys repeat.
Such as "writingggggggggggggggggggg". That happens for all keys on external and internal keyboard. This is very annoying and makes the laptop often unusable. I'm on newest drivers and tried around with different Intel and Nvidia drivers, no success so far!
Darren Kopp
2 Posts
3
November 16th, 2018 05:00
I've installed the 1.5.0 bios and ensured that all of my Dell and Intel drivers are up to date, but the key skipping problem still persists.
back_slash
4 Posts
1
November 16th, 2018 10:00
SystemEngineer
1 Message
0
November 21st, 2018 02:00
no way! i was about to buy this super-expensive laptop until i saw that this 2000$+ machine is just as another 400$ laptop. you can't even type on it.
compare how apple is treated with some minor keyboard issues that they are addressing and how dell is treated. this issue wasn't mentioned in any review about the device.
travelguy84
1 Message
0
December 7th, 2018 13:00
I am still having this problem after updating all drivers and the latest bios for the 9570. Should I contact Dell for a system replacement? Very frustrated.
Luis Toro
10 Posts
0
December 8th, 2018 07:00
Swerving
19 Posts
0
December 8th, 2018 11:00
Yes Mate, get your money back as soon as you can. I did, and until enough people do the same, they will have no incentive to sort it out!
mark1985
21 Posts
0
December 9th, 2018 04:00
My suggestion is to stop upgrading bios from 1.2.2. Dell introduced show stopper bugs and throttling beyond this bios version. You'll have more problems than the older bios. Might as well wait until Dell reaches bios ver 3 or 10, they might be able to fix it lol
Shashank9003
5 Posts
0
December 9th, 2018 14:00
KIndly work fast on the dell 15 9570 key skipping issue.
DrewHawkins
2 Posts
0
December 18th, 2018 09:00
Darren Kopp
2 Posts
0
December 21st, 2018 18:00
bios 1.6.0 does not resolve the issue.
Indolent
5 Posts
0
December 23rd, 2018 14:00
I'm having this problem with my 9560 and have been since the last BIOS upgrade in October. Has anyone tried going back to BIOS 1.11.0 from 1.12.1?
Swerving
19 Posts
0
December 23rd, 2018 15:00
Don't think it is a BIOS issue, more of a driver/conflict issue. Try using some of the tips in this post, some people have said it resolves their problem. But one thing is certain, Dell should have addressed this problem a long time ago instead of burying their head in the sand !!!!
Indolent
5 Posts
0
December 27th, 2018 23:00
I ran the online diagnostic from the Dell web site which found a USB driver that required upgrading. Did the upgrade and the keyboard skipping problem seems to be solved. For now.
george-c
2 Posts
0
January 11th, 2019 23:00
Dell XPS 15 - 9570 - V key has to be pressed twice to type it - and it's clearly software. I hate all the experience with XPS from sleep issues, to keys now randomly deciding to not be typed .. QA should be improved before having updates made guys - it's ridiculous. It was working perfectly before an update.