BroBot92
2 Iron

Re: XPS 15 9570 Keyboard Skipping Keys

#**bleep**

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BroBot92
2 Iron

Re: XPS 15 9570 Keyboard Skipping Keys

#dontgetadelldude

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tbtbtb
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Intel® Graphics Settings?? Who'd thought? But it sure as **bleep** works. THANK YOU!. No thanks to Dell support who wanted to send a tech to replace my keyboard!
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Swerving
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

Has anyone tried the 1.7 bios? That may help. Have found out the next version of XPS15 will have an 4K OLED display, out in March. I will give that a go, and by then the key problems should be sorted out!
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LaughingJohn
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

I've just created a new post for this. I have a brand new XPS 9570 (2 weeks old). I have updated everything to the latest (Windows and Dell updates) including the 1.7 BIOS and have turned off panel refresh and I still see this issue...
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Swerving
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

Wow,

Like I have said to everyone, get your money back ASAP.

Surprised you got one so near the 2019 version coming out! 

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LaughingJohn
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

@Swerving- It was a company purchase so I just got the best (Dell) laptop I could. I have had 2 XPS before and the last one lasted 8 years and is still going so I'm pretty happy although I know they always come with a bunch of teething problems usually software related. Once you get over the issues they've been fine. I've already had and fixed the doesn't wake from sleep issue. I do wonder if Dell actually bother doing any real world testing of their products.

I use mine for work not gaming so the throttling issues (assuming they still exist) don't bother me too much. I'm pretty happy with it apart from the Keyboard thing. I'm sure it's a software issue of some sort, but God know what it is!

If I can't sort it out in the next couple of weeks it'll go back as I really can't put up with the typing experience for coding..

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Swerving
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

Point taken about it being a company laptop.

Try downloading the video driver for the Intel chipset directly from the Intel site, and not the one from Dell.  You can always roll back the driver.  AS far as I can remember it did alleviate the problem, but I did loose the right click Intel properties on the desktop.

At present I have an old XPS15z which is 8 years old, and needs replacing as some keys are playing up, a lot of trim is missing and it has been dropped on one corner so it is bent & broken!  Still going though, and I think I can wait for the new version to be released, which should be soon.

Good luck with getting it sorted in the next couple of weeks, I bought mine in May 18, and it is still a problem.  That was why I sent it back.  If the problem is still with the new version, I will send it back straight away, and not wait weeks for Dell to "try" to sort it.  Last time they were asking to re install the operating system, update all the drivers in a specific order, and then wanted to replace the keyboard.  I had had enough with all that for a brand new £2500 machine!

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LaughingJohn
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

@Swerving Thanks and good luck with the new one. I already tried the latest (legacy) Intel graphics drivers to no avail and Windows update downgraded it again when it next ran.

One other odd thing I've noticed is the backlights on my wired keyboard flash occasionally too as if the USB port is losing power, although other peripherals are fine.

It does feel like some sort of driver issue, it happens when the keyboard is plugged in directly to the USB port or via a dock.

I guess good questions are why doesn't everyone have this issue, does it only affect external keyboards, is there some common denominator? 

Maddening!

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jotably
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

Hello,

I am having issues with skipping keys or keys not inputting (mainly q, w, e), as well as not being able to input a capital q, w, e using the shift key.

I have tried advice from this thread and also here: https://www.dell.com/community/XPS/Dell-XPS-15-9570-mouse-keyboard-lag-and-repeating-keys/m-p/728047...

Howeever, nothing seeems to work. Can anyone advise at this time?

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