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Re: XPS 15 9570 Keyboard Skipping Keys@

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@Community,

Dell engineering is aware that the issue still exists on multiple models, including the XPS 15 9570. Engineering is investigating the width of this issue. I am encouraged by my interactions with them so far.

While Dell engineering has not yet committed to a BIOS update to resolved this issue on the 9570, I do expect that they will commit to that in the future just like they have done on other models.

I will be providing more updates once I know more.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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Re: XPS 15 9570 Keyboard Skipping Keys@

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Well since Dell hasn't committed to fixing the 9570 Xps keyboard issue I am happy that I have returned it today and will be getting my money back. Much better products than this junk!

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Re: XPS 15 9570 Keyboard Skipping Keys@

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Between the skipping key issue and that the computer over heats and overall doesn't perform or feel like a $1500 computer... I will be returning this laptop. Really disappointed with the quality.

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Re: XPS 15 9570 Keyboard Skipping Keys@

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@DELL-Justin C

This is wholly unsatisfactory.

It is insulting that Dell engineering is fully aware of a product defect rendering it unusable but is unwilling to commit to a timely resolution.

Left only with a nebulous expectation of future commitment, consider how those affected perceive such a refusal. 

This is how you lose lifelong customers. 

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Re: XPS 15 9570 Keyboard Skipping Keys@

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Hi, what's the best way to make sure I get tracked as "yet another user affected by this issue"?

I tried DellCares on twitter, but they don't seem to want to acknowledge this thread...

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Re: XPS 15 9570 Keyboard Skipping Keys@

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@JereVicBC wrote:

Hi, what's the best way to make sure I get tracked as "yet another user affected by this issue"?

I tried DellCares on twitter, but they don't seem to want to acknowledge this thread...


It's funny you say that. Premium Support doesn't even know it's an issue. 

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Re: XPS 15 9570 Keyboard Skipping Keys@

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Yet another user with the same problem!

I hope Dell will supply a solution ASAP, otherwise I will return my notebook and start to tell this ridicolus story to all my collegues on Linkedin 😉

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Re: XPS 15 9570 Keyboard Skipping Keys@

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I am lso facing the issue, recently bought the i7 6 core version , t is really disappointing Here I am typing on the dell latop, while typing the above sentence, I hope u can see the prblem
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Re: XPS 15 9570 Keyboard Skipping Keys

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I got my Keyboard from my XPS 15 9570 replaced, too. Still have to correct what I am typig ecause there are so often letters missing. I thought that it is just because I am typing wrong but I have never had this problem on any eyboard before. I am sad that Ihave invested so much money to buy hat laptop ut I can't even type normally on that thng. It is like buying a phone and you can't call anybody. I am already over 30 days, because I thought it is an easy fix for Dell. So now I have to live with that. I alway recommended Dell to people because my xps 17 before lasted for a looong time without any bi problems. My sister bought the 9560 for example because I recommended it to her. But she never had this issue that I am facing with my 950 keyboard. But I cannot recommend dell anymore. Very frustrating.

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Re: XPS 15 9570 Keyboard Skipping Keys

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And this is how it looks like if I am not checking and correcting it again. So many letters are missing. And this failure is not just limited to one key.

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