DarkOneX2
2 Bronze

Re: XPS 15 9570 Keyboard Skipping Keys

Any new updates yet?  We need this fixed immediately!

ASUS ROG Strix Hero III G731GV-DB74 | i7-9750H | 32GB DDR4-2666 | GeForce RTX 2060 6GB | 500GB Samsung 970 Evo Plus NVME | 2TB Crucial MX500 SSD | 17.3" IPS 1080p 144Hz 3ms
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back_slash
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Hello,

 

I am from France.

I have got this problem too, even after a full keyboard and palmrest replacement.

I bought this laptop for work, it is actually a nightmare to use it ! Password, email adresses... every missed key are a pain !

I am thinking about sending it back...

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Re: XPS 15 9570 Keyboard Skipping Keys

This is completely absurd. I've had this laptop for two months now and I am extremely disappointed. I tried contacting Dell support and received basically no help. They keep wanting me to return my laptop to the service center. I have explained numerous times this is clearly a BIOS issue, not hardware, and that replacing the keyboard has not resolved the exact same problem that tons of people are reporting. They won't even acknowledge this. Returning this laptop this week. I used to love the XPS 15 line and now wouldn't recommend it to anyone. What terrible quality control...

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Andrea_ET
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Maybe I found a solution!

 

I have verified that restoring the PC to factory settings via SupportAssist from bios, and avoiding Windows updates, the keyboard problem does not occur, but after the first cumulative updates, the keyboard starts to "lost keys".

I can't agree to keep an outdated version of Windows so I looked for a way to install the latest one.

After trying all the possible recovery and update procedures, I tried the most drastic one: recreating and formatting the disk partitions and installing the latest version of Windows 10 (1803).

At the end of the setup, running WITHOUT Internet connection, I suspended the updates to avoid surprises and I activated the WiFi connection.

I installed the missing drivers from "Device Manager" and let Windows download the latest version automatically.

I saved a "restore point" and installed the SupportAssist from the DELL website (but I didn't update the two proposed drivers that didn't seem essential).

At the moment the problem of missing keys seems to be solved!

I still don't know which Windows update created the problem, but it seems that I don't need a BIOS update.

Obviously, DELL should provide a better solution, but if any of you can do it, I hope that this method solves the problem as I do (I can not guarantee that it will work)

It's a cruel world 😉

 

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HarryMcDoogle
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Received my 9570 today, noticed the keyboard issue fairly quick. Very annoying. After reading the post above saying it was related to a windows update. I decided to load up Ubuntu 18.04 from a flash drive using the boot loader (hit f12 on start). After the Ubuntu desktop loaded I launched the basic text editor and began to type what ever came to mind. To my surprise no missing letters. I tried it again and again and couldn't get the bug to happen. Actually the keyboard responded quit well. Anyway, I do believe it may be a windows problem caused by update. Anyway, that's my story, hope it's fixed soon.   

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Andrea_ET
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

A little update on "Drastic Fix Procedure":

I enabled the automatic Windows Updates Service, installed the cumulative updates of July and all seems to be ok!

I hope that someone at DELL Suport Center will tell something about this and release an official fix procedure, but maybe, they are too busy replacing keyboards or trying to implement a fix for the bios and don't have time to execute required tests 😉

Good Luck! 

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jeking3
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

Here is a fix from advanced support that seems to have worked:

  1. Right-click on the Desktop, and select Intel® Graphics Settings
  2. Click on Power to access the Power Section
  3. Under Power section uncheck the Panel Self-Refresh to disable it.

I did those steps then re booted and I have not seen an issue since.

Please try the same and post the result here!

BorSalp
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

I followed mentioned steps and after reboot, the skipping keys problem seems to be disappeared! Thanks for sharing!

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DarkOneX2
2 Bronze

Re: XPS 15 9570 Keyboard Skipping Keys

**bleep**, that's wierd why would monitor refresh rate have anything to do with this, and also how did you even think to try this?  I will try this later and report back.

ASUS ROG Strix Hero III G731GV-DB74 | i7-9750H | 32GB DDR4-2666 | GeForce RTX 2060 6GB | 500GB Samsung 970 Evo Plus NVME | 2TB Crucial MX500 SSD | 17.3" IPS 1080p 144Hz 3ms
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back_slash
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Not 100% sure, but it seems to be al good for me too.

I followed the previously described steps with Intel Graphics method !

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