XPS 15-9570, not using Nvidia GPU, BIOS related bug

hi 

I'm having the same problem only i cant force it. The laptop is verry slow ( while gaming and other things) and this happend to me since i update the driver and the bios.

@btannen,

The issue in the link you found is one of Nvidia GPU throttling. You described an issue of your game using Intel graphics. I don't think it's the same issue.

Have you tried setting your game manually to use Nvidia GPU?

Newest games or some older games may not have a profile in the NVIDIA Control Panel, if you have updated your driver and your games does not show up try the following steps:

Configuring NVIDIA Optimus and AMD Switchable Graphics for High Performance

Right Click on your desktop

1. Click NVIDIA Control Panel
2. Click Manage 3D Settings on the left menu
3. Click on the Program Settings tab
4. Click Add
5. Select a program from the list.

    

   If your game is not on this list either do the following:

   1. Click Browse
   2. Look for the executable file of your game and double click on it

    

   If you do not know the location and/or name of your game's executable do the following:

   1. Right Click on your game's icon
   2. Click Properties
   3. The Target field shows the location and name of the executable

Thanks for your response Justin.

Yes, I already tried that without results. In fact, I've tried everything I have read on internet regarding the use of the  NVidia Panel Control. My problem actually is the one described in the link above. In order to use the NVidia GPU I have to reach higher temperatures, and I achieve that running a second software, in this case, XTU. If I don't do that, the game only reaches 10 fps because is using Intel graphics.

When I reach higher temperatures, NVidia GPU starts working, and I reach the desire fps. When the NVidia GPU is working, if I stop performing actions with the pc that use de NVidia GPU and I make something not GPU depending (for example, searching the web), temperatures decreases so the NVidia GPU stops working, so if I return to the game, again, I only reach 10 fps because of the use of Intel Graphics.

I've hought that could be problem with NVidia Optimus or the autoswich of both cards, but finally, It seams that the problem is the one in the link above, and it makes sense: my poblem started on August with the update of BIOS and the Intel Graphics driver.

This is a BIOS temperature bug - I have been telling Dell this for months!

Absolutely nothing the user can do to fix it. The bug happened from BIOS 1.3.1 and puts the GPU in a low performance state if under 48 degrees C. Again, please actually read the link and elevate this issue to a senior tech.

https://www.notebookcheck.net/Some-Dell-XPS-15-9570-laptops-may-have-a-BIOS-related-GPU-bug.355026.0.html

@Community,

I can confirm that the next BIOS 1.7.0 will contain a fix to the very problem described in the initial post. It should be released within the next 2 weeks.

To be clear, applications either launch with Intel, or Nvidia. There is no mechanism on this unit that switches a program while it's running on Intel, to Nvidia. The frame rate issue described occurs while running with Nvidia.

There may still be however, some programs out there that will not default-start with Nvidia. In this case, it is up to the user to make the change in Nvidia Control Panel.

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@DELL-Justin C wrote:

@Community,

I can confirm that the next BIOS 1.7.0 will contain a fix to the very problem described in the initial post. It should be released within the next 2 weeks.

To be clear, applications either launch with Intel, or Nvidia. There is no mechanism on this unit that switches a program while it's running on Intel, to Nvidia. The frame rate issue described occurs while running with Nvidia.

There may still be however, some programs out there that will not default-start with Nvidia. In this case, it is up to the user to make the change in Nvidia Control Panel.

---

Hi, this is a good new but I want to see the performance after 1.7.0 will be released. Too much time has passed and  we still need to wait other 2 weeks... Finger crossed.

Update: The BIOS release is delayed and should be released around 1/8/2019.

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@DELL-Justin C wrote:

Update: The BIOS release is delayed and should be released around 1/8/2019.

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IMO All this delay is totally unacceptable. 

1-Aug-2018 ????

OMG !!!

@AnonymousTechnical Support

I have been looking for a solution for this problem for some time now and I appreciate that Dell acknowledges the problem, works on it and even tries to provide a date when the problem will be fixed.

As for delivery delays, knowing how complex software development can become, I'd rather wait another week and be sure that the fix does not create new problems somewhere else.

Maybe they have no idea how solve it...

Issue is still ongoing. Made an account here just to get some support as dell doesen't want to be reached.

Seconded on that notion. These laptops aren't cheap and to see such an carelessness from dell is frankly sickening.