XPS 15-9570, performance has tanked

BUMP - FIX IT!

@Dell-Alan D

Seriously, I run an XPS 15 9560 with the GTX 1040... I frequently use this laptop playing HOTS or Fortnite. With no issue.

At first, it was very frustrating. It throttled at the worst times and often below 50c. I searched much like all of you did.

Eventually Dell will fix it, but in the mean time you must take action into your own hands and at your own risk.

You can disable the software service that is responsible. I have done so at my own risk and have had no problems.

Every time I post about it on these forums; however, it gets removed as "spam"

With some research you can figure out what to disable at your own risk.

Good luck.

What is the software service to disable?

I just upgraded from BIOS 1.5.0 to 1.6.0 which came out a few days ago. Will begin testing to see if it continues to stutter during anything, even watching a youtube video and nothing else i get random stutters and issues.

Guys do not upgrade your bioses. Dell new bios releases are designed to make your laptop worthless so you'll cough up $$$$ again.  Just stay at ver 1.2.2. For people who upgraded, refund or just sell your laptops and shift to other brands.

Same problem here after few new windows installations and few hours on Technical support line still issue isnt fixed.This rendered my Dell xps 15 9570 completely useless. Problems started after latest version of BIOS.

The main GPU issues started with 1.3.1. Every subsequent BIOS appears to either remove features/performance or break something else... I now have a list of issues. This laptop is somewhat of a joke to use professionally. My 8 year old desktop runs smoother with no GPU issues or high DPC audio crackle. I can't even edit a basic HD video smoothly because of the GPU slowdowns, audio crackle and apps crashing.

https://www.notebookcheck.net/Updated-Dell-confirms-that-it-is-fixing-the-XPS-15-9570-GPU-issue-that-it-previously-denied-existed.376516.0.html

I have confirmed a list issues with Dell Pro Support in Sydney after wasting a month with low-level techs. The guy I spoke to mentioned a GPU cold throttling fix was on the way and that he was also looking into the high DPC audio latency/crackle issue for a DJ.

If Dell doesn't provide a solution to the issues before the end of January - I will return the laptop and suggest you do as well.   

I'm giving them until late January to fix the issue, them I'm bailing. I will return the laptop if not fixed. I've stuck by the XPS series since the XPS 9550, but every laptop has had issues. Dell really is a terrible company with flawed unsupported products and useless support. I've copied and pasted what I wrote on another thread below.

Dell is aware of the GPU issue, despite complete incompetence when first responding to the problem.
I have confirmed that Dell is working on a fix after speaking with Dell Pro Support in Sydney, Australia.
BIOS 1.7 was due to be released just before Xmas - however Dell now has no idea when a fix will be out.

See the link below:

https://www.notebookcheck.net/Updated-Dell-confirms-that-it-is-fixing-the-XPS-15-9570-GPU-issue-that...

Every BIOS since 1.3.1 has been stuffing up laptops... What is Dell actually doing?

• GPU Cold throttling (performance drops to under 15% if under 48 degrees)
• High DPC audio latency (audio crackling and lag with video editing)
• Missing keystrokes (it appears to be different keys on various dell laptops. I have to press " or ' twice)
• Bluetooth and connectivity problems (BIOS 1.6 killed my Bluetooth - working after roll back to 1.5)
• Sleep/suspend S3 mode problems  (although I don't use it much)
• Dell lying to users about issues and then changing their minds. No cohesion between engineering/support.

@Dell-Alan D @dell-robert p

BIOS 1.7 may have fixed the temperature bug, but frame drops and performance is still absolutely abysmal due to broken GPU switching. Dell still hasn't even released an Nvidia driver compatible with Windows build 1809... so you have to use the standard Nvida site driver... They bar you from installing the latest intel gfx drivers.

My 8 year old core i7 desktop runs smoother and doesn't have issues such as audio crackling/latency, skipping keys and BSODs.

Has the company cut back on staff, under terrible management, have incompetent engineers, paid of reviewers? This is NOT how a flagship product should be ...

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@Kelsett wrote:
I can confirm I still have frame drops every few seconds too despite BIOS update 1.7, for instance playing CSGO I've got a good 80+ fps and every 3-4 sec it drops to 15fps for a split second, it's really annoying. I've had the opportunity to compare with a XPS 15 9550 we have at home too and although the video card is weaker and the overall framerate is lower it is much more constant and in the end much nicer to use... Please, please fix this, currently any shooter game is simply unplayable for me on this laptop. Btw I've got the i7 + 1050Ti + SSD 512 specs

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@Kelsett thanks for adding to the thread. Your post came in whilst i was replying to BroBot above.

Can you confirm that you are also having the same performance issues with the GPU whilst running BIOS 1.7.0?

Is it possible for you try Nvidia's driver rather that Dell's posted driver?
Is your power plan set for maximum performance and the ac adaptor plugged in whilst this is happening?

Alan

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@BroBot92 wrote:

BIOS 1.7 may have fixed the temperature bug, but frame drops and performance is still absolutely abysmal due to broken GPU switching. Dell still hasn't even released an Nvidia driver compatible with Windows build 1809... so you have to use the standard Nvida site driver... They bar you from installing the latest intel gfx drivers.

My 8 year old core i7 desktop runs smoother and doesn't have issues such as audio crackling/latency, skipping keys and BSODs.

Has the company cut back on staff, under terrible management, have incompetent engineers, paid of reviewers? This is NOT how a flagship product should be ...

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Hi @BroBot92, 

Thanks for the update. The 1.7.0 revision of the BIOS was released to address both the temperature and the effect of those temperatures on the GPU. The BIOS update has been available for only a few days, are you saying that this hasn't resolved the GPU issues on the system?

With respect to graphics drivers, Dell's release is normally a month or two behind the manufacturers release. We work alongside the vendors to pass on bug information, faults etc and then they engineer the fix and release the updated version. We then need to take that driver and run it through testing and validation before we release it publicly. This is what accounts for the delay between vendor release and our release.

Are you successfully running the latest Nvidia driver release?
If so, how is the performance of the system running their driver?

So far you are the only reference point for us saying that the BIOS update has not fixed the system. We need further feedback from others before we can advise further.

Alan

Hello @Dell-Alan D,

I confirm I'm still having stuttering with BIOS 1.7.0. Perhaps its not linked to the low temperature issue however. I am already running the Nvidia driver and my power plan is set to performance as well as the thermal strategy (not sure of the name as I've got it in French) in the Dell Power Manager.

I'll try to upload a video asap.

Thanks

@Kelsett is it specific to a game or application that you are running when you see this issue?

Have you set the system up to have that application / game run on the dedicated GPU?

Alan

i have the same issue before i used to have over 100 frames on rainbow 6 siege and now i can barely get 59 to 60 frames but the biggest problem that i am running into is the sudden drops in frames