kmd606
1 Copper

Re: Xps 15 9570 performance has tanked.

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@Dell-Alan D the system is shutting down to OFF.  They have left the case open and asked me to monitor the situation after the downgrade to 1.6.  The fan randomly kicks in even when i dont have any CPU or GPU intensive apps open or running.

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Drjoey91
1 Copper

Re: Xps 15 9570 performance has tanked.

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@Dell-Alan D I am having the same issue in my xps 15 9570. I am having an extreme sudden lag and drop in frame rates !!! Everything is up to date maybe the problem is the update itslef. Please fix it!!
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JDownloader
1 Copper

Re: Xps 15 9570 performance has tanked.

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After changing my motherboard (by Dell on warranty) and re-installing windows 10, I had the same problem.

But I found it!!! go to "add or remove programs" and uninstall "intel dynamic platform and thermal framework". I wasted so many time on that c**p, I almost can't believe it.

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Moderator
Moderator

Re: Xps 15 9570 performance has tanked.

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@JDownloader wrote:

After changing my motherboard (by Dell on warranty) and re-installing windows 10, I had the same problem.

But I found it!!! go to "add or remove programs" and uninstall "intel dynamic platform and thermal framework". I wasted so many time on that cap, I almost can't believe it.


Hi @JDownloader removing the Intel Dynamic Platform driver is not something that we would recommend as it's designed to manage the thermal performance of the system and protect it from overheating through thermal throttling. 

Whilst it is not recommended to do, I am aware of others trying this on another forum and running the system without that driver. This has been in conjunction with other cooling measures. Whilst the thermal throttling will be removed, I'm concerned about the long term effects on the motherboard.

How long have you been running the system like this?
What kind of temperatures are you seeing during use?
Have you seen any other noticeable side effects from trying this?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

JDownloader
1 Copper

Re: Xps 15 9570 performance has tanked.

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Hi @Dell-Alan D,

Before uninstalling «intel dynamic platform and thermal framework» my laptop was almost unusable for the heavy computing I have to do for my work. I'm a software developer and trust me, I use those 32gb of ram and that processor. The base clock of the cpu would top at 0.8Ghz when gpu reach 38°C on load, fans wouldn't come on and were barely silent. I try to reinstall that Intel **bleep** even downgrade it, but still.

How long have you been running the system like this? 2 days
What kind of temperatures are you seeing during use? CPU max at 75°C, IDLE at 40°C
Have you seen any other noticeable side effects from trying this? I have a laptop that do the job now. Fans comes on, not for 2sec and stop like before...

It's probably a bit hot, since i'm not gaming (my Nvidia 1050Ti is almost not used at all). If I had control over my fans I would turn then on more often, but Dell don't allow it. I will not return to the performance of my 2008 computer, because Dell recommends it. I've already waited too long for a fix and probably i'm not the only one.

Moderator
Moderator

Re: Xps 15 9570 performance has tanked.

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@JDownloader wrote:

Hi @Dell-Alan D,

Before uninstalling «intel dynamic platform and thermal framework» my laptop was almost unusable for the heavy computing I have to do for my work. I'm a software developer and trust me, I use those 32gb of ram and that processor. The base clock of the cpu would top at 0.8Ghz when gpu reach 38°C on load, fans wouldn't come on and were barely silent. I try to reinstall that Intel **bleep** even downgrade it, but still.

How long have you been running the system like this? 2 days
What kind of temperatures are you seeing during use? CPU max at 75°C, IDLE at 40°C
Have you seen any other noticeable side effects from trying this? I have a laptop that do the job now. Fans comes on, not for 2sec and stop like before...

It's probably a bit hot, since i'm not gaming (my Nvidia 1050Ti is almost not used at all). If I had control over my fans I would turn then on more often, but Dell don't allow it. I will not return to the performance of my 2008 computer, because Dell recommends it. I've already waited too long for a fix and probably i'm not the only one.


@JDownloader thanks for your feedback on this. I shall pass it on to engineering.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Eli Osman
1 Copper

Re: Xps 15 9570 performance has tanked.

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I am having the exact same issue.

I used to run Solidworks (CAD software) with the highest settings without issues.

Now it lags so much. 

Also, i used to get 60 fps with GTA 5.

I reinstalled it to test my laptop; i can't get over 31 FPS, even with lower graphics settings...

I use my XPS 15 9570 for school (engineering) and it's been so frustrating. 

I will be contacting Dell to return this laptop, as i have already had them do repairs 3 times during the past 2 months.

Here's how it started:

Five months after my purchase, the fingerprint scanner stopped working. 

I mailed in the laptop and they replaced the part. However, they didn't test it; i got it back and the issue was still there.

The second time i mailed it in, they fixed it (replaced the motherboard). However, the power button would remain depressed after you press it (unbelievable). 

The 3rd time they sent a technician to my house and he got it done. I kid you not, he closed up my laptop, forgetting to connect some stuff and had to reopen it... He almost did it another time but i couldn't let that happen. Again, i can't believe it...

I thought finally, after over 6 weeks, now i can use my laptop. But i immediately noticed the performance drop after installing Solidworks.

I contacted support and they blamed the software. I installed GTA 5 to test, as well as other games. The issue persists. The symptoms are identical to what everyone has mentioned here.

It's been a real nightmare. I will never buy a Dell laptop again. 

Does anyone know if one can ask for a refund to end this cycle of suffering? I worked part-time over 4 months to pay for this laptop. It's been adding so much stress to my life going through this. I'm a senior student doing Aerospace engineering. I sleep very little and my workload is insane. I have no time for any of this nonsense. Any recommendations?

Eli Osman
1 Copper

Re: Xps 15 9570 performance has tanked.

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Seriously, It was easier to deal with auto insurance when my car got stolen...

Does Dell have a policy as to how many times they can try to repair a laptop? Every time i send it in for repair, they fix one thing and damage something else. Every time i send it in, i find new scratches; i don't like scratches on a laptop i paid $1,800 for. 

BroBot92
3 Argentium

Re: Xps 15 9570 performance has tanked.

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Hi Eli,

Thanks for confirming what many of us are experiencing with this **** laptop.
You should be able to get a refund - I don't see why not. I've spoken to a number of Dell techs, and yes they are absolutely clueless - I would go as far as to call them low level Dell apologists.

I understand your frustration - I was using the laptop occasionally for video editing, a few light games and 3D modelling/compositing. Performance has been nothing but abysmal. Most of this boils down to driver and BIOS issues that Dell is too slack to fix.

They may have also started crippling laptop performance to hide serious thermal flaws. For example the university I work at recently sent out an urgent warning, asking that all staff appointed Dell laptops be returned for evaluation by IT services over fire concerns.

Good luck with the Aerospace engineering, I hope you find a good replacement that is up to the task!

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DHarake
1 Copper

Re: Xps 15 9570 performance has tanked.

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I'm having excactly the same issues as @JDownloader I'm a web designer, and just a simple image carousel lags like **bleep** in the browser. I started to use throttlestop (IntelXTU not doing anything for me) which intermitently helps, but not at all a reliable solution. Sometimes it has good results, and then after a whule just crashes or doesn't seem to impact anymore. As @JDownloader mentioned, the fans are not coming on nearly enough, and the temp is so low (GPU, CPU & MB don't exceed 50 celsius), but with completely useless Clock Speeds. Desperately need a solution, we need you guys over at Dell to stop dragging your feet on this issue, it's the latest flagship model for God Sake! Opened a support ticket nearly a month ago. Not a single reply. Jumped on to live chat, and got hung up on because I was not currently in the country where I purchased the laptop. Why did I pay the extra £100+ for dell support/insurance? Installed the Dell update and Support Assist. They keep crashing and are also a total waste of time. Really getting red in the face here. Let alone the killer wifi card that drops to 1mbps from 20 by just moving to my bedroom 5 metres away. Have to keep the door open to have any connection at all. Been patient, but now it's 6 months later and no issues are resolved with Bios, drivers or whatever the **bleep** it is that is making this laoptop impossible to use.

 

Look at the joke of a bench mark score from Throttle Stop, bearing in mind the best result was 8 secs.tsbench.PNG

And for further reference, after turning off Throttle Stop, and setting values to default in XTU and running a stress test, getting the following.

default.PNG

 

The "Current Limit Throttling" is permanently on Yes, even when test is not running. And during test, Core Frequency and Cache Frequency both stuck at 0.9 and 0.8 GHz respectively. As you can see, temp is always at 50 celsius.

Furthermore, after a simple -0.145v offset to core and cache in XTU, slightly better results, but still very poor.

offset.PNG

 

Please help!!!

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