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XPS 15 9570 right fan always running at 10,000RPM

Hello,

My XPS 15 9570 right fan always running at 10,000RPM and very noisy, from boot before windows is running, when the cpu/gpu temperature is low and even when the computer is idle and even on sleep.
The computer is less than 2 months old, this issue started from the beginning. 

I tried:
Changing the Thermal settings on Dell Power Manager software - doesn't help.
Changing the Fan speed with HWinfo software - doesn't help.

hwinfo.PNG
Changing the Fan speed with Speedfan software - doesn't help.

speedfan.PNG

Downgrading the bios to these versions :
VERSION RELEASE DATE IMPORTANCE
1.11.2 21 Jun 2019 Urgent
1.10.1 30 Apr 2019 Urgent
1.9.1 23 Apr 2019 Urgent
1.8.1 27 Feb 2019 Recommended
1.7.0 11 Jan 2019 Urgent
1.6.0 03 Dec 2018 Recommended
1.5.0 05 Oct 2018 Urgent
1.4.1 21 Sep 2018 Urgent
Doesn't help too and I couldn't downgrade beyond v1.4.1.

I'm really frustrated and can't work with the noise coming from that fan, please help me find the cause of this.

6 Replies
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Re: XPS 15 9570 right fan always running at 10,000RPM

Hello,

I have the exact same problem.

Thanks for sharing what you tried to solve the issue, even if you were not succesful. 

Any luck from then?

Lorenzo

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Re: XPS 15 9570 right fan always running at 10,000RPM

Hi @lore213 and @FlavioTribuna ,

I sent the PC to Dell service, it still was in warranty.

They changed the 2 fans and that solved the issue.

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Re: XPS 15 9570 right fan always running at 10,000RPM

I also have this problem. Right fan is at 6,467 RPM and left at 2,500.

It's so annoyng, it usually last half a day, and then it stop...

Have tried all the stuff you mentioned, with no success, except for the SpeedFan software. Have you gotten any reply? DId they just ignore you? 


Please fix this Dell, it's about time. There are thousands of xps owners with fan problems....

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Re: XPS 15 9570 right fan always running at 10,000RPM

I sent the laptop to Dell Service as well, they solved the issue in a few days. It was still in warranty.

lorenzo 

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Re: XPS 15 9570 right fan always running at 10,000RPM

how long does it take if you send the laptop to dell to fix?

I'm surprised looking at how many people complain about the fan min which i just bought is very noisy indeed.

I really can't be without this laptop now i've started working on this after transferring all my work onto it... 

 

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Re: XPS 15 9570 right fan always running at 10,000RPM

Does downgrading the BIOS have consequences? Does everything else work properly? Running older drivers? Older whatever?

I ask because every single time I call Dell Tech Support...the first thing they say is "Are you running the most current/up to date BIOS?" 

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