Sindhujan
1 Copper

XPS 15 9570 - why my laptop restart? Loop

I recently bought XPS 15, used for 10 days..now I am not able to access Windows. The system starts, and goes why did my laptop restart screen then again restarts and loops. This happen after I reset my windows  to default settings. It's is very disappointing as I had all my masters project in the laptop.  Need a resolution asap. Not able to access the laptop only.

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Moderator
Moderator

Re: XPS 15 9570 - why my laptop restart? Loop

Sindhujan,

At "Start" "Computer"  right click on "Properties", and then tap "Advanced system settings". In the advanced options of the system context menu, click on "Settings" for Startup and Recovery. In Startup and Recovery, uncheck the "Automatically restart" for system failure. Click "OK" after unchecking the checkbox.

Also, run the diagnostics on the computer by starting the computer and tapping the F12 key. Choose ePSA diagnostics.


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