Joro96
1 Copper

XPS 15 - 9570

Bought a Dell XPS 15 - 9570 a few months ago. Had a lot of issues with the touch pad as it would become unresponsive and would even click randomly itself. Dell sent a technician to replace it, as well as the motherboard. Now the Laptop will occasionally freeze for seconds at a time. The problem would go away after restarting, closing the laptop, or waiting for minutes. Any ideas what may help?

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2 Replies
Mary G
6 Indium

Re: XPS 15 - 9570

Contact support for warranty service again. This is a user to user forum with moderators.

https://www.dell.com/support/incidents-online/us/en/19/contactus/Dynamic?spestate?ref=contactus

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Moderator
Moderator

Re: XPS 15 - 9570

Hi,

 

Greetings!

 

 

 

I understand that you might be busy, and hence, you are not able to get back to us. Please drop me a message when you are ready to continue the conversation. We want to resolve the reported issue as soon as possible.

 

 

 

-Vivek


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