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XPS 15 9575 Headset Microphone Not Recognized

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My main problem is my headset microphone is not recognized. The audio will come through the headphones, but the laptop uses the built-in microphone, not the headset microphone. This headset plugs into the jack.

I've tried a number of solutions from similar threads -- nothing worked. I thought I'd start a new thread in cases things have changed.

Here's what I've done:

  • Ran Windows 10 updates
  • Ran Support Assist (from desktop & web) for drivers updates. (Installed latest BIOS update)
  • Uninstalled and reinstalled the Realtek drivers
  • Uninstalled and reinstalled MaxxAudio Pro from the Microsoft Store
  • (Yes, the headset microphone works on other Dell laptops, my smartphones, etc...)

After all that:

  • MaxxAudio Pro issues the error "Audio driver is not up to date, please check for windows update." (However, I don't receive the error if I open MaxxAudioPro.exe from C:\Windows\System32\DriverStore\FileRepository\)
  • When I plug the headset in a pop-up appears for a millisecond and closes immediately with MaxxAudio Pro in the title bar. On other Dell laptops, the pop-up where I select headset vs headphones. (Max Audio Pro has "Show pop-up dialog when device is connected" option checked.)

I really appreciate any help you all can give me.

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Re: XPS 15 9575 Headset Microphone Not Recognized

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I found a solution, but I have no idea why it worked. After uninstalling and reinstalling the drivers, I started having inconsistent behavior even from headphones -- and the microphone never worked. So I went back into Device Manager and uninstalled the following:

Audio inputs and outputs

  • Microphone Array (Realtek(R) Audio)
  • Speakers/Headphones (Realtek(R) Audio)

Sound, video, and game controllers

  • Realtek(R) Audio

I selected the option to "delete the driver software for this device."

After restarting the computer, I finally saw the MaxxAudioPro pop-up (previously it seemed to briefly flash on the screen before disappearing).

I was able to select headset and everything, including the microphone worked.

The interesting thing is the Realtek(R) drivers still show up in Device Manager.

Brad0103_0-1586611995795.png

 

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Re: XPS 15 9575 Headset Microphone Not Recognized

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I found a solution, but I have no idea why it worked. After uninstalling and reinstalling the drivers, I started having inconsistent behavior even from headphones -- and the microphone never worked. So I went back into Device Manager and uninstalled the following:

Audio inputs and outputs

  • Microphone Array (Realtek(R) Audio)
  • Speakers/Headphones (Realtek(R) Audio)

Sound, video, and game controllers

  • Realtek(R) Audio

I selected the option to "delete the driver software for this device."

After restarting the computer, I finally saw the MaxxAudioPro pop-up (previously it seemed to briefly flash on the screen before disappearing).

I was able to select headset and everything, including the microphone worked.

The interesting thing is the Realtek(R) drivers still show up in Device Manager.

Brad0103_0-1586611995795.png

 

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Re: XPS 15 9575 Headset Microphone Not Recognized

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I'm having this same exact issue and I'm curious to know if after you fixed your issue, you noticed a quality change in the audio after deleting the drivers

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Re: XPS 15 9575 Headset Microphone Not Recognized

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I was having problems with MaxxAudio Pro as well. I would plug in my headphones and select "Headset-Earbuds" on the popup and no sound would come out. I did this and it worked!! Thanks a lot!

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