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XPS 15-9575, Pen PN557W turns off laptop
When I move my active pen over the area at the top of the keyboard, my XPS15 9575 turns off without me touching it. You can see it on this video:
In addition, the top button of the PN557W pen works very rarely - most of the time when I click it, double click it, or long press it, it doesn't do anything to my laptop. They are connected by bluetooth and I've got the latest drivers for the pen and the Active Pen program installed.
Sometimes while I'm using the pen it stops working and the mouse icon disappears when I'm hovering over the screen and pressing anything on the screen does nothing.
Are these issues due to software or my error or is the pen's hardware not functioning?
DELL-Chris M
Community Manager
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October 25th, 2019 08:00
I have never seen or heard any pen having the ability to turn a Laptop off.
What are you current Dell Power Manager settings?
Boot into the BIOS (F2 on boot). Move the pen like in the video. Does the Laptop turn off?
Boot into SafeMode. Move the pen like in the video. Does the Laptop turn off?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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October 27th, 2019 10:00
Awaiting a response to my previous troubleshooting reply.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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October 28th, 2019 06:00
Because we have not received a reply from you with the needed information, we are closing this case. If you return at a later date, start a new thread.
44100
6 Posts
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October 30th, 2019 05:00
Hi
As you've asked I've started a new thread here:
https://www.dell.com/community/XPS/XPS-15-9575-Pen-PN557W-turns-off-laptop-thread-2/td-p/7399067