Last reply by 05-16-2022 Unsolved
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2 Bronze

XPS 15 Black Screen with cursor after login. Windows 10

My dell xps 15 9570 (Windows 10) will boot to the login screen fine but the moment I login though, it goes to a black screen. The cursor still works and so does ctrl+alt+del. I've run the pre-boot diagnostics check and nothing was wrong.

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2 Bronze
2 Bronze

I have the same problem. Is there a solution?


I had to replace my hard drive and motherboard.



Following up to see if you had a chance to reset the operating system on the computer as per the Dell Agents request in the private messages>

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