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April 2nd, 2020 12:00
XPS 15 Hinge Issues (widespread?)
I've seen several posts about this issue but would like to know just how widespread it is.
I have 2 XPS 15 laptops (a 9560 and a 9570) both have an issue with the left screen hinge. The 9560 got so bad that the screen can't be opened anymore and the laptop ha. and it bent the bottom cover. The 9570 is headed in that direction but not that bad. I have a colleague with a 9560 that had the exact same problem. My business has used exclusively Dell equipment up to this point and while we have never had a problem with any of our desktop workstations or monitors, the XPS 15 laptops that have given me countless headaches.
Anybody else have this problem? How did Dell address it? and has the problem been addressed in a newer version of the laptop?
Really love the specs of the XPS 15 and the display quality but not inclined to ever get another at this point
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