chris34351995
1 Copper

XPS 15, black screen

https://m.imgur.com/i8vZ2Mw Is this a common issue with this laptop? This happens on start up every time, it has previously worked and there is no damage to the laptop at all - this has only just happened Thanks

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4 Replies
ejn63
7 Gold

Re: Dell XPS 15 - Black Screen

Run a screen diagnostic - hold D through powerup.

Does the same fault show?

 

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chris34351995
1 Copper

Re: Dell XPS 15 - Black Screen

Still nothing! White patch and black screen to the right, Could the display be faulty? Chris
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ejn63
7 Gold

Re: Dell XPS 15 - Black Screen

If the diagnostic doesn't show a good screen, then it's the screen (assembly) you'll need to replace (or if under warranty, call Dell for replacement of it).

 

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Dell-SreejithR
Moderator
Moderator

Re: Dell XPS 15 - Black Screen

Thank you for your message, I will be glad to assist you with this.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

Click here to find the service tag -  https://dell.to/2xXUCUW

 

 


Dell-SreejithR
Social Media Support
#IWork4Dell

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