XPS 15, black screen

[chris34351995]

https://m.imgur.com/i8vZ2Mw Is this a common issue with this laptop? This happens on start up every time, it has previously worked and there is no damage to the laptop at all - this has only just happened Thanks

[ejn63]

Run a screen diagnostic - hold D through powerup.

Does the same fault show?

[chris34351995]

Still nothing! White patch and black screen to the right, Could the display be faulty? Chris

[ejn63]

If the diagnostic doesn't show a good screen, then it's the screen (assembly) you'll need to replace (or if under warranty, call Dell for replacement of it).

[Dell-SreejithR]

Thank you for your message, I will be glad to assist you with this.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

Click here to find the service tag -  https://dell.to/2xXUCUW