I purchased an XPS15 recently in Australia. The power cord is a three-prong configuration including earth pin. However I have to use a two-prong adapter in some countries. When I do, the chassis of the XPS15 becomes lightly electrified which would indicate an earth leakage problem. This would seem abnormal. Presumably, the XPS15 is doubly insulated and this have broken down. I suspect that my machine may be poor quality as I only had the bluetooth module replaced a few days ago and now the tracking pad is faulty.
Thank you for your message. Ideally, the adapter should not be used without a three-prong connector. There are chances that the current is passing only through the transistor & not using the varistor.
We always recommend using a multi-socket adapter which can be used internationally.
Are you back to your original country & have you tried using the original adapter to check if the issue persists?
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