About a week or two ago, my Dell XPS 15 started exhibiting a myriad of problems related to its power. It’s only a little over a year old and as far as I know, it’s never been dropped or banged and it looks only slightly used. Sorry for the long post - I’m tech illiterate, so I’m just going to list as much information as I’ve been able to glean off of observation alone and hopefully one of you can do what I haven’t been able to do and figure it out.
Why/When It Crashes
Booting the Computer Up
I’ve been searching through forums for a week now, running every diagnostic I can find, even the ones on the Dell website that take 40+ minutes - they don’t tell me anything beyond my computer being in good health. I read somewhere that there might be a short in my keyboard, but I neither know whether it would explain the long boot sequence or how I might go about fixing it. Thank you for reading, and I hope you can help me out.
I agree that there seems to be a short somewhere. The other issue of the computer seemingly losing the time and other configuration information indicates that the small CMOS battery which powers the CMOS RAM containing that information either has failed or maybe loose. You might want to contact Dell to see what they suggest. If you are out of warranty, it might cost you.