Highlighted
Bob_5867
1 Nickel

XPS 15 won't turn on

Jump to solution

Hello,

My XPS 15 laptop won't turn on. When I press the powder button, nothing happens (no fan spinning, monitor is off). There is not flashing lights anywhere on the laptop. The laptop is 2 years old. The laptop wasn't being used for 5 months previously but it was working fine before that.

Here are the steps I tried following this thread:

https://www.dell.com/community/XPS/XPS-15-Laptop-won-t-turn-on/td-p/5713338

1) Remove the bottom panel and disconnect the battery.

2) Hold down the power button for 20 second (excess power drain)

3) With battery disconnected, plug in AC adapter. Still no charging lights visible.

4) Reconnect the battery. Still no charging lights visible.

5) While holding down the power button, with the AC adapter and battery still connected, disconnect the battery terminal.

6) If nothing happens, repeat steps 3 to 5.

 

This didn't solve my issue. Any help would be greatly appreciated.

Labels (2)
Tags (2)
0 Kudos
1 Solution

Accepted Solutions
Mary G
5 Iridium

Re: XPS 15 won't turn on

Jump to solution

Replace the cmos battery. See your manual for instructions. It is a coin cell battery available anywhere for less than $2 that keeps the bios in memory when the computer is turned off and unplugged. Since your computer was not used for months, that is probably why it won't boot.

 

 

3 Replies
Mary G
5 Iridium

Re: XPS 15 won't turn on

Jump to solution

Replace the cmos battery. See your manual for instructions. It is a coin cell battery available anywhere for less than $2 that keeps the bios in memory when the computer is turned off and unplugged. Since your computer was not used for months, that is probably why it won't boot.

 

 

Bob_5867
1 Nickel

Re: XPS 15 won't turn on

Jump to solution
Thanks for your reply, I'll try that and let you know if it works.
0 Kudos
Bob_5867
1 Nickel

Re: XPS 15 won't turn on

Jump to solution

It worked like a charm! Thanks a lot.

0 Kudos