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2 Jasper
2 Jasper

XPS 17 9700 Blue Screen Error while sleeping: Thunderbolt(TM) Bus Driver to blame

I am experiencing a series of issues resulting in blue screen errors on my new XPS 17 9700 when Windows 10 is in idle sleep mode.

Previous threads I have started:

  1. 01-22-2021 12:22 PM XPS 17 9700 crashes when sleeping - Googix fingerprint to blame? 
  2. 08-21-2020 01:38 AM XPS 17 9700 Blue screen while sleeping: Thunderbolt(TM) Bus Driver to blame 
  3. ‎08-01-2020 12:49 AM XPS 17 9700 crashes when sleeping - Goodix fingerprint to blame

I bought this laptop within a month of them coming available under 6 months ago. While the Goodix fingerprint device issue has recurred for me since Dell replaced the motherboard, the workaround I identified in the first thread works for me and many other Dell laptop owners with this device.

I am now faced with a reappearance of the Thunderbolt(TM) Bus Driver causing a crash while Windows was sleeping due to a memory access violation exception not being handled. This has happened twice in the last 4 days:


As you can see in SupportAssist. Digging for a bit more information with WinDBG (MS app available from the Microsoft Store) it says this is due to a memory access violation:

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


I do not know how to go about remedying this but will update this thread if I figure anything out.

Note on motherboard replacement:

I had hoped that this issue had disappeared after Dell replaced the motherboard. I didn't experience this crash for a few months since that was done. The motherboard was replaced due to a power circuit issue with the early batch of laptops which resulted in the battery draining pretty quickly if the laptop was under load for extended periods (video encoding, gaming etc.) This was due to the early motherboard not being able to draw full power from the 130W power supply.

Replies (25)

Hi Steven

just stumbled across your thread... I've been experiencing EXACTLY the same issues/crash logs on my XPS 9700 for months now. Dell have replaced the motherboard twice but the problems persist, I'm at my wits end with this.

So in terms of a recommended solution, just so I'm clear... are you recommending completely disabling Sleep completely (so setting sleep options to 'Never' for both battery and power), and just setting up Hibernate as recommended instead? And in addition to this, also disabling both biometric drivers for Goodix and Windows Hello? I'm willing to try anything to get a stable system...

Many thanks for your help.



I also experience similar errors and issues with a brand new 17 9700 with nvidia card. This was happening right from the original windows.

Also, the power modes seem unavailable, even that in bios they are enabled:


The following sleep states are available on this system:
    Standby (S0 Low Power Idle) Network Connected
    Fast Startup

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.
        This standby state is disabled when S0 low power idle is supported.

    Standby (S2)
        The system firmware does not support this standby state.
        This standby state is disabled when S0 low power idle is supported.

    Standby (S3)
        This standby state is disabled when S0 low power idle is supported.

    Hybrid Sleep
        Standby (S3) is not available.
        The hypervisor does not support this standby state.


Happening not so oftenHappening not so often20210811_141811.jpg


> I have now set it to hibernate after 10 minutes on battery and after 70 minutes on power (it sleeps after 4 minutes)

I have a similar issue, the sleep states are not available, and find it with a blue screen. I did the same approach and disable the sleep and use hibernating instead. However, mine doesn't enter in the hibernation state. I find it with the empty battery when I close the lid. I have to shut down it all the time and use it as a desktop PC.


I had a bad experience with an Inspiron due to a design decision that I attribute to cost and hoped XPSes are premium

2 Bronze
2 Bronze

I tried many values of hibernation and it's not working all the time. Two times got into hibernation but most of the time doesn't. I closed all apps to be sure none is running. The Dell support is not very helpful: `You have reached the limit for number of private messages that you can send for now. Please try again later.`

2 Bronze
2 Bronze

I have also had a terrible time with my XPS (purchased June 2021) Dodgy mouse track pad that basically didn't work at all - replaced twice - wireless that gave 1 bar right next to the AP - replaced wifi and motherboard - and now i'm also have issues with sleep state crashes particularly when connected to the Dell USB Lighting dock (which it complains isn't the right power type - i mean really??). I have now disabled sleep altogether and moved to hibernarte to see if that stops it (new power plan).



2 Bronze
2 Bronze

I have this issue as well!
it cause laptop freeze in sleep mode when AC connected and fast battery drain to zero when on battery

So only one option to keep laptop always ON connected to the power adapter


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