XPS 17 9700 Charging noise

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jacob___,

You can run the diagnostics to see if any hw is failing.  To run the click here.

jacob___,

Checking to see if you had time to run the diagnostics and if so, did anything fail? Let us know. We have not heard back from you.

I got exactly the same problem.

What can I do?

Hi,

I also have this bothersome hiss/ noise while charging on my XPS 9700. I would love to have a solution to the problem.

Thank you,

I was noticing the same thing but not in my computer, but rather inside my Dell Thunderbolt Dock- WD19TB. I called tech support about it and they say I shouldn't worry about it. It's not a constant electrical sound, but rather I can hear electrical charging buzz to the beat of the data flowing through it through the ethernet cable. It almost sounds like a hard drive.

I have the same problems.  when plug in,  you will here the noise from the both speakers.  

Any idea how to fix this?

Thx

Not sure about from the speakers but I jumped through a bunch of hoops w tech support.

the only thing that worked to get rid of the hiss was to disable turbo boost in bios. After disabling turbo boost the machine also stopped running like a house fire. A shame all features don’t  work on a ‘premium’ device. Not sure if turbo boost issue is on Intel or Dell.

Hi!

I have replied via private note.

Dell-Deepti

Why ar you hiding behind private messages? this is clearly an issue most of us want resolved. it's very frustrating trying to focus on work when there's a constant whirring noise coming from the laptop

We understand your concern but you could observe the noise in a busy environment to see if the noise is more evident.

Hi,

It is normal for the sound to occur from the capacitor while on charge. However, as long as the noise is not loud enough to be heard in a  busy environment, we have nothing to worry about.

is this really your professional suggestion? use my laptop in a louder environment to drown out the buzz on my £1400 piece of equipment?

we need to know why the noise is occuring while it's on charge. other threads have replies from dell 'experts' stating we shouldn't worry about the noise, this must mean you know what is behind the noise? otherwise telling us not to worry without knowing the cause could be causing long term problems for the laptop, which probably won't be evident until the warranty conveniently runs out

https://www.dell.com/community/Inspiron/Dell-G3-15-3579-makes-strange-noises/td-p/6176116

i can't believe Dell thinks this is an acceptable answer, it's shocking customer service. unacceptable

@annoyedusernumber1billion 

Try disabling turbo boost. Worked w mine. These machines are not designed properly. Truly pathetic by dell.