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XPS 17 9710 windows 11 touchpad
My brand new XPS 17 came with Windows 11 pre-installed. The touchpad has been working erratically. I have looked on the Dell website for updated drivers and found none. Device Manager does not list a touchpad, it lists an HID-compatible mouse with a 2006 Microsoft driver. I have disabled the driver and the same one reinstalls. I have gone into the settings and found the touchpad and changed some settings to make it work a bit better but it is still unacceptable.
When will a touchpad driver be available and how will I install it since the operating system acts like it is a mouse, not a touchpad?
Ron
JOcean
7 Technologist
7 Technologist
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12K Posts
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November 29th, 2021 07:00
Have you looked in Control Panel as generally the Dell touchpad app is in there.
bikeandsail
2 Posts
0
November 29th, 2021 10:00
Windows 11 does not have "control panel" it has "settings" that is where I changed some touchpad configurations but the pad is still erratic.
https://photos.google.com/photo/AF1QipMKPOlM3OwB9HCGfg1PkZxeFdkwxOFSsnvCe4Ep
DB19
1 Message
0
December 2nd, 2021 18:00
I have been having a similar issue with my 9710 (still on Windows 10). Touchpad is randomly laggy and unresponsive. Restarting usually temporarily fixes it but it always come back. Been happening for about a week. Mouse works fine.
Dou Tu
12 Posts
1
December 8th, 2021 05:00
I think this should be because Dell has not handled the boundary problem at the software level. or hardware design flaws. When the touchpad is in a accurate state, the left and right 8.2mm area is not available（https://www.dell.com/support/kbdoc/en-us/000184090/xps-9700-precision-5750-touchpad-functional-area#）. When the touchpad is laggy, the full touchpad area Available.
When the touchpad is in a precise state, you can move it up and down in the left and right 8.2mm area, and there is a chance that it will change to a laggy state
This problem should not be difficult to reproduce. Dell engineer, if this is a software bug and you don't know how to fix this problem, why not release a version of the firmware that is available in all area, so that there is no need to deal with boundary problems at the software level. Maybe this problem is solved?
johnneum
4 Posts
0
January 6th, 2022 09:00
I had a similar issue on my XPS 17.
My fix is thanks to Dell's "Vinay from the Dell Social Media team" who had me adjust the touchpad to "high sensitivity" -- for Windows 11, tap your Windows key and type in TOUCHPAD > expand section TAPS > change touchpad sensitity to MOST SENSITIVE.
For me, with testing about 100 "left-finger click&hold and right-finger drag and then right-finger lift to continue dragging" I had only 2 times when an item dropped prematurely with the right-finger lift (despite the left-finger still doing a hold).
At this point, I'm feeling good about this high-sensitivity setting being a solution for me.
kinoro
1 Message
0
July 4th, 2022 13:00
I'm honestly getting quite down about this. I have gone through Dell support and had a new touchpad, a new screen, a full replacement - and then another refund and re-purchase.
I am STILL having this issue.