Highlighted
romil7
1 Copper

XPS 7590 OLED screen banding issues

My display has banding issues. I have been in touch with your support department. First they sent out an engineer to replace the display in the laptop. The replaced screen was also faulty. The engineer saw the problem himself after installing the replacement screen.

When replacing screen didnt solve the issue then a replacement laptop was sent. The OLED on the replaced laptop is the worst. 

I want to know, are you not quality checking these machines? Are there no working screens with dell that can resolve my issue. The only option being given to me is to get a refund.

This goes to show that Dell is incapable to resolve a bad display issue.

Anyone else having oled screen should try the below link https://youtu.be/dP4vEGREGD4?t=90

Use this test to see if your OLED TV has banding problems. If you have a 65-inch OLED TV, there is a 99.99% chance you have vertical banding. 55-inch TV's are less likely to have noticeable banding. The bigger the size, the bigger the problems. This test can also be used on the 2017 Samsung Q7F ...
14 Replies
Community Manager
Community Manager

Re: XPS 7590 OLED screen banding issues

Hi romil7,

 

Thanks for posting and for providing your service tag information.  Apologies your system is not performing as expected.

 

In looking at your service tag information, I see that another member of our team is assisting you with a return and a refund.  Please continue working with that team, and I will be monitoring your issue.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
romil7
1 Copper

Re: XPS 7590 OLED screen banding issues

Thanks for your reply. However, I am not happy the resolution that I am being given. Why else am I getting in touch here when another person is already in contact with me. I am being offered a refund. But I want to keep the laptop. Surely dell doesn't want to lose a customer either, I hope. 

All I want is Dell to just fix my screen. Is this so difficult that you would rather refund me, instead of fixing my screen?

The only thing I take from this is that you have NO quality control. All of your OLED panels are faulty, hence there is no point in replacing the screen... might as well just refund the customer...?

 

0 Kudos
JB1479
1 Copper

Re: XPS 7590 OLED screen banding issues

Unfortunately I'm in the same spot. It would be encouraging for someone from Dell to say that not all of the OLED panels have this issue....but it does feel like this might be the case. If I can't get a good panel, I'll have to return this otherwise-amazing machine, which is really unfortunate.

0 Kudos
Bussty
1 Copper

Re: XPS 7590 OLED screen banding issues

Sadly same thing has happened to me I was going to go down the replacement path but I have seen sooooo much negative web feedback about the OLED screen and vertical banding (not to mention potential screen burn in) that I'm just going straight for the refund. Is a shame as most reviews class the XPS 15 as a stellar machine but dig a little deeper and it's not all rosey. Good luck with your issue.
0 Kudos
Moderator
Moderator

Re: XPS 7590 OLED screen banding issues

@JB1479 thanks for getting in touch. With regards to your OLED panel, panel banding does seem to a characteristic of the technology used and it's not just laptop LCD panels this affects, It's quite common on TV's too after carrying out an extensive google search.

It appears there is no way to completely eliminate vertical banding and on certain backgrounds and colours the banding will be more prominent. Each panel manufacturer will have a tolerance built in that the panel has to meet and as long as the panel is within those tolerances it's considered acceptable.

The issue comes with your acceptance of this level of tolerance. For some they can live with it, for others, they cant. It would also appear that the banding effect can reduce with extended time.

For your banding issue, can you see it at various brightness levels prominently or does the effect lessen depend on the level of brightness the panel is set to?

Does it make any difference what power source the system is running on?

Is it more prominent on particularly dark or grey backgrounds?

Can you see the same banding issue during the LCD BIST? (To run the LCD BIST, hold down the D key and power on the system. The screen will cycle through a series of colours and coloured bars)

Are you able to provide a video or pics of the banding issue?

I'll drop you a private message to get your tag details from you.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos
JB1479
1 Copper

Re: XPS 7590 OLED screen banding issues

Thanks Alan, understood.

 

I figured this would be the response, and it's a fair one, but I've been using OLED phones for years and never experienced this kind of banding. It's extremely noticeable on dark grey colours in particular.

If in fact this is simply considered to be a tolerance thing for these Samsung panels, I will have to reflect on whether I can live with it or if I need to return the machine, which would be disappointing. The screen is beautiful other than this issue, but it really is quite noticeable for me.

If anyone does hear from Dell that later batches of panels are less prone to this issue, my ideal outcome would be to swap the panel for a better one, but if they're all going to be like this, I'll have to think about returning it, either to switch to the IPS or to get a refund. I know there are tech limits here, but a $2,500 laptop shouldn't have issues quite this noticeable.

I've responded to the DM you sent, and have already opened a ticket internally to see if anyone can find out if there are better OLED batches or not.

Thanks.

0 Kudos
Moderator
Moderator

Re: XPS 7590 OLED screen banding issues

@JB1479 thanks for getting back to me. Having checked my direct messages, I don't have anything from you.

For your comparison with mobile phones, that is a valid response, what I will say is the larger the screen the more noticeable the issue will be.

So far, that laptop has only been on sale since June and there is only one part number. There are no alternatives and I believe the panel is on revision A00.

At present I can't say whether there are better batches than others. As mentioned previously, if they are in line with the manufacturer specifications and tolerances, I cant guarantee another panel would be better or worse in your eyes. This is very much a perception issue and from your response I can tell that it very much is an issue for you.

If you are outside of the EMEA (Europe, MIddle East and Africa) region I wouldn't be able to directly assist with a refund or exchange, but I can try and help get it arranged.

As you currently have an open ticket, I would continue to work with that local support agent. 

I hope this helps and I will leave that decision for you to make on how you feel is the best way to proceed.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos
Moderator
Moderator

Re: XPS 7590 OLED screen banding issues

@Bussty engineering have reached out to me to request more information about your issue. Have you claimed your refund yet or do you still have the system?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos
Moderator
Moderator

Re: XPS 7590 OLED screen banding issues

@JB1479 have you decided how you want to proceed yet or are you able to help out engineering with a few more details?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos