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Brickedd
1 Copper

XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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I have an XPS 9350, and when I attempt to update to the 1903 windows update I get the following message:

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The inbox storage driver iastora.sys doesn't work on these systems and causes stability problems on Windows. Check with your software/driver provider for an updated version that runs on this version of windows.

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I clicked on the link for more information, and saw that I needed to update the driver to the recommended version, 15.9.6.1044. This was unsuccessful, and so I tried the latest version directly from Intel. I rebooted through all of these attempts.

The same error message occurs despite the version of the driver that I have.

 

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U2CAMEB4ME
4 Germanium

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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Welcome to the Dell Community @johnptd  and @Brickedd 

Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology driver:

https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

If the W10 update fails after updating the (Intel® RST) driver or if there is no updated driver for your model then you can work through the following steps:

  1. Navigate to the C:\windows\system32\drivers folder in Windows Explorer.
  2. Locate the IASTORA.sys file.
  3. Right-click on the file and select Rename to change the filename to IASTORA.old
  4. Run the Windows May 10 2019 Update again.

If needed the latest (Intel® RST) driver can be found here:

Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver:

https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

Best regards,

U2


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johnptd
3 Argentium

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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There is an issue with the update of the RST drivers. Apparently the update is not removing the old drivers. Consequently when you run the v1903 upgrade, it is still finding the old drivers on your system. See the information on this thread in TenForums:

https://www.tenforums.com/installation-upgrade/137337-i-updated-rst-drivers-still-get-1903-update-er...

If you have updated the RST drivers to the recommended level, then you have two options: (1) rename the old drivers still existing on your system, or (2) use the Media Creation Tool to create the install with the .iso or USB flash drive.

JohnD

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Saltgrass
4 Ruthenium

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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What device on your system is using the iastora.sys driver?  If you don't know how to find out, ask.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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U2CAMEB4ME
4 Germanium

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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Welcome to the Dell Community @johnptd  and @Brickedd 

Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology driver:

https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

If the W10 update fails after updating the (Intel® RST) driver or if there is no updated driver for your model then you can work through the following steps:

  1. Navigate to the C:\windows\system32\drivers folder in Windows Explorer.
  2. Locate the IASTORA.sys file.
  3. Right-click on the file and select Rename to change the filename to IASTORA.old
  4. Run the Windows May 10 2019 Update again.

If needed the latest (Intel® RST) driver can be found here:

Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver:

https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
Brickedd
1 Copper

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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It is a storage controller for my ssd on the system.

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Brickedd
1 Copper

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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I will try this, and come back with an update, thank you!

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MagicUK
1 Copper

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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I have the same problem with my Dell XPS 13.

Elsewhere on the net other Dell users have got round the issue by switching to AHCI mode in the BIOS.

I've not tried this yet... hoping a patched Intel RST driver is released by Dell soon!

Cheers,

Neil.

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U2CAMEB4ME
4 Germanium

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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@MagicUK  and @johnptd 

Some models have been updated from the February/March 2019 update but not all.

I believe this to be more of a workaround than a fix???

After the Windows 1903 update is installed please try installing the latest "Intel RST" update???

https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

Best regards,

U2

NOTE: Please post back with all results so others can benefit.


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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MagicUK
1 Copper

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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I bit the bullet and installed version 17 from the links above and renamed the old driver file as instructed. 

Now the update downloads but sits forever at "initializing.

Tried various suggestions from the web but to no avail. 

Edit: Download Windows 10 Update Trouble Shooter from Microsoft. Failed to run, so booted into Safe Mode and ran there. This fixed my update database and now the update installs. Phew.

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Leon65854
1 Copper

Re: XPS 9350 Windows Update 1903 - Intel Rapid Storage Technology (Intel RST)

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Tried this and my system did not want to boot Windows anymore. Got into the system restore menu and got into low level command prompt. Renamed the file back to the original name and rebooted. Now fortunately windows booted up again 

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