1 Copper

XPS 9360 video card issue?

All the sudden my XPS 9360 starts with a massively flickering screen. After a few seconds of that it blanks.

Here's what it does: https://youtu.be/MMskISNatxw

It looks like a hardware failure to me.

It is unfortunately out of warranty, but only 2 years old, it would be a shame to throw it.

What I'm not sure about is whether it's worth trying to repair it. Any idea?

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1 Reply
Dell-Parnoshree C
3 Argentium

Re: XPS 9360 video card issue?

Hi cornuz,

Run diagnostic to check if it detects hardware faults. To run diagnostics, restart the computer, as the computer boots, start tapping < F12 > When the Boot menu appears, highlight the Diagnostics option and then press < Enter > to start the Diagnostics. If you get any error PM us. 

You can also update the video drivers and BIOS to check if that helps link https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9360-laptop/drivers

Dell-Parnoshree C
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