2 Bronze

Re: XPS 9370 Fan Noise

New BIOS completely fixed the fan noise issue on Linux. The laptop is now completely silent whether it is plugged in or not.

On Windows, I noticed a slight improvement in the fan speed but the issue didn't seem to completely disappear.

How hard can it be to issue a Windows patch that follows Linux's thermal settings?

0 Kudos
1 Copper

Re: XPS 9370 Fan Noise

With the new Bios update same fan noise here, connected to thunderbolt dock to a 4k monitor and doing normal procedures the fan noise is irritating...

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1 Copper

Re: XPS 9370 Fan Noise

the fan noise really is a problem. bios 1.2.1 changed nothing.

Windows 10.

0 Kudos

Re: XPS 9370 Fan Noise

Hi hndrk13. I'm on the XPS product team. Could you reach out to me at luke_presley@dell.com?

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Re: XPS 9370 Fan Noise

Hi AMRib. I'm on the XPS product team. Could you reach out to me at luke_presley@dell.com? Would like to talk about this more.

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1 Copper

Re: XPS 9370 Fan Noise

Fan noise is really annoying, doing literally nothing siting on desktop while charging and fans throttle from nothing to maximum.

 

Windows 10 pro, all updates from Dell and Windows done.

Bios 1.2.1 changed nothing as far as I can tell.

4k, i7 version, if that changes anything.

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2 Bronze

Re: XPS 9370 Fan Noise

I had the top of the line XPS for about 2 weeks and had to return it due to the fan noise. Very fast and smooth laptop though. Got the latest Macbook pro with similar specs and found it to be slower than the XPS, but whisper quiet. Surprisingly had more trouble with the peripherals and other minor glitches with the Mac, didn't expect it. I'm in the process of returning the Mac, would like to go back to the XPS but will probably wait until the fan situation is stabilized. In the meantime planning to go back to my 6 year old Sony Vaio Z, which still runs almost as fast as the overpriced Mac.

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Re: XPS 9370 Fan Noise

Hi maxadelics. I'm on the XPS product team. Could you reach out to me at luke_presley@dell.com and provide some more details?

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1 Copper

Re: XPS 9370 Fan Noise

I just received my new xps 13! Same issue! The fan will become so noisy when watching even a 15 secs YouTube video. I updated to the latest BIOS, but still didn't fix this problem. Will return it if Dell can not figure out by the end of this month...... It is really annoying and disappointed!!

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1 Copper

Re: XPS 9370 Fan Noise

I received mine one week ago. I've updated bios. When the workload exceed the 25-30% cpu, the fan start working at full speed. But the most annoyng thing happen when I close the lid. The laptop is supposed to enter sleep mode but it remains active and fans works at full speed. This is awkward!

All this behavior happens only when plugged to the ac adapter.

I've (temporarly) solved all my issues switching to quiet mode in the energy plan. It seems work properly now.

In any case I'm waiting for a proper fix from dell!

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