dan8844
2 Bronze

Re: XPS 9370 Fan Noise

I'm getting the same crunch, rattling noise out of my new xps 13 (9370) as well.I need help..... 

Disappointed. FYI I have updated BIOS, which was suggested in earlier post by Dell.

 
 
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Dell-Alan D
Moderator
Moderator

Re: XPS 9370 Fan Noise


@dan8844 wrote:

I'm getting the same crunch, rattling noise out of my new xps 13 (9370) as well.I need help..... 

Disappointed. FYI I have updated BIOS, which was suggested in earlier post by Dell.

 
 

Hi @dan8844, I'm sorry to hear of the issues you are experiencing on your new system. I'll send you a private message requesting your tag and I can advise further.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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gigsmic
2 Bronze

Re: XPS 9370 Fan Noise

I have bought laptop today. I have updated bios and drivers, but have same problems. What should I do?

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Dell-Alan D
Moderator
Moderator

Re: XPS 9370 Fan Noise


@gigsmic wrote:

I have bought laptop today. I have updated bios and drivers, but have same problems. What should I do?


Hi @gigsmic thanks for getting in touch in touch about this. If the fan is still noisy after updating the BIOS then it requires a service call to fix it. I'll send you a private message to get your service tag and then advise what your options are.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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AlexFromHere
2 Bronze

Re: XPS 9370 Fan Noise

Hello, 

I am experiencing the same king of grinding noise on my brand new XPS15 9560. If I put my hand next to the keyboard, on the right side, I can even feel a slight pulsing vibration. I have applied the latest BIOS update.

Could you help ?

Alex

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Dell-Alan D
Moderator
Moderator

Re: XPS 9370 Fan Noise


@AlexFromHere wrote:

Hello, 

I am experiencing the same king of grinding noise on my brand new XPS15 9560. If I put my hand next to the keyboard, on the right side, I can even feel a slight pulsing vibration. I have applied the latest BIOS update.

Could you help ?

Alex


Hi @AlexFromHere I'll drop you a private message for your tag details and advise what your options are.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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frenzylabs
2 Bronze

Re: XPS 9370 Fan Noise

Hi Alan,

I can't speak to reduced CPU speeds, I haven't monitored but if what @irev211 is saying is correct, that's very concerning.

The main problem I'm experiencing now is my system will never return to Windows after sleep Mode. I have to do a hard restart every time I open my laptop after closing it. It just shows the Dell Logo and the loader symbol is missing.

Is anyone else experiencing this issue? Apparently there are many threads on Reddit addressing this https://www.reddit.com/r/Dell/comments/7xcbac/xps_9370_sleep_mode_is_a_black_hole/

James

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Dell-Alan D
Moderator
Moderator

Re: XPS 9370 Fan Noise


@frenzylabs wrote:

Hi Alan,

I can't speak to reduced CPU speeds, I haven't monitored but if what @irev211 is saying is correct, that's very concerning.

The main problem I'm experiencing now is my system will never return to Windows after sleep Mode. I have to do a hard restart every time I open my laptop after closing it. It just shows the Dell Logo and the loader symbol is missing.

Is anyone else experiencing this issue? Apparently there are many threads on Reddit addressing this https://www.reddit.com/r/Dell/comments/7xcbac/xps_9370_sleep_mode_is_a_black_hole/

James


Hi @frenzylabs, the system throttling the CPU is to prevent it from reaching is thermal limit and overheating resulting in damage to the motherboard. This is the same principal that has been applied to the 9550 and the 9560 that preceded the 9570. The system is working as designed and more information can be found here

For the sleep mode issue, I see that the thread is approximately 4 months old. Predominantly, sleep mode issues are due to outdated drivers or a corrupt Windows install. Your 9370 has had multiple driver and BIOS updates since it was released, are you running the latest BIOS and drivers on the system?

The thread also suggests that the issues was fixed with a clean install of the operating system. When we last spoke I advised that you carry out a fresh install of the OS to address the issues you were having approximately a month ago, have you reinstalled the operating system since then?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Jeroen0494
2 Bronze

Re: XPS 9370 Fan Noise

So here are my 0.02$ on the issue.

First a bit of background story:
I bought the XPS 13 with Ubuntu pre-installed, BIOS version 1.2.1 I believe it was. I upgraded it to Kubuntu 18.04 with BIOS 1.3.2 almost directly after receiving the laptop (clean install, with TLP). I'm running 1.4.0 now. Reside in the Netherlands.

It has been sad many times before, but if your fan makes a grinding noise it is a hardware failure and you need to get it replaced. Apparently it is a batch-related issue. Sh*t happens, get over it. As long as the service is proper, I don't see the problem. My fan made the grinding noise, like there was sand in it. The BIOS update to 1.3.2 made the issue 'go away' but I got it replaced anyway (motherboard and fans). After talking with Alan a service call was arranged and the problem was fixed basically the next day I was available. They are offering to replace the laptop, replace the fans. In my opinion, the service is proper.

Now, the throttling is DEFINITELY an issue. The latest BIOS version are much less aggressive about activating the fans, resulting in very (sometimes extremely) high temperatures and throttling. My CPU idle temperatures are around 43C (about 10 programs open including libreoffice (3 documents), firefox, thunderbird, Zotero, Rambox, KDE plasma). When I start hammering the system, initial temperatures during CPU turbo mode (3500Mhz) of 80C+ are not uncommon. The system will scale back after 3 seconds or so to 2300Mhz resulting in temperatures of about 65C, climbing again to 75C. When all core have reached a temperature above 70C and sustained it for about 5 seconds, the system will throttle back to 1800Mhz. Meanwhile, the fans haven't kicked in yet, they will only kick in after a sustained temperature of 74C for 30 seconds and 77C+ for about 5 seconds. There is basically no difference between using battery power and charging. This is hot, very hot.

This is something irev211 already mentioned, and Alan responded to by saying "the system is working as designed". I strongly disagree. It may be an extremely thin 13" laptop, but it is advertised not only as "the most powerful 13" laptop available, but also as a "developer edition". Of course I want it to be lightweight and last long on a single charge when I am working on some simple documents and browsing the web, however I want it to be able to run some virtual machines and compilation tasks without a hassle as well. Why else would you put 16GB of ram and a quadcore i7-8550U in it, to play minecraft? And of course the laptop makes some noise when I do so, maybe even a lot. It's a 13" laptop, what else do you expect? My 17" laptop with 4770HQ makes noise when I do, my desktop i5-760 does. But I know this and actively CHOOSE to run those virtual machines and compilations, and are aware of the consequences. Point is, when I hammer my system and it starts to reach temperatures of about 70C, I want it to start cooling properly.

I think a lot of people were/are complaining about fan noise, when really the noise is not that bad and because of these complaints, the BIOS fan table was altered so many times up to the point that the system doesn't cool properly anymore and starts throttling. This is perfectly obvious, the throttling issue started around BIOS version 1.3.2. I have always had 17" laptops, the latest only 2,2cm thick, so I am used to noise and really for a 13" laptop with severely limited space the noise is perfectly acceptable.

One thing I have noticed is that the fan table has been altered to only include fans speeds of about 4700RPM for the CPU fan and 4500RPM for the Video fan (as advertised by i8k in lm-sensors). If speeds of about 2500RPM are possible and actually result in lower temperatures and lower fan noise, why not include it? This seems like a perfectly acceptable solution. 2500PRM for sustained temperatures of about 65C, 4500RPM for 70C and 6000RPM (I know you can...) for 85C+.

Maybe Ubuntu simply runs cooler than Windows. If you are running Windows switch to Linux set your power profile to 'balanced', not 'performance'. It will scale up, don't worry. Now, I can only speak for myself but if your system is running idle with temperatures of 60C+, something is wrong with your system and you should check your power management options. But 40~45C idle for a 13" laptop is normal.

I do hope Dell comes up with a solution for the throttling issue, because it is definitely an issue.

Jeroen

Jeroen0494
2 Bronze

Re: XPS 9370 Fan Noise

I would like to add some things to my previous post. Please keep in mind that the following observations may be specific to my laptop, experience may vary.

First of all, noise is subjective. I am used to noise, having owned several 17" laptops. What I meant by saying "for a 13" laptop with severely limited space the noise is perfectly acceptable", is that this 13" laptop makes less noise than all the 17" laptops I have owned over the years. And fans in 17" laptops are usually bigger, allowing for less noise with the same airflow (or more airflow with the same noise). Having sad that, I stand by my point that the fan table in the BIOS should be altered.

The noise the fan makes is not so much noise that the fan itself makes but the sound of air being blown through the heat sink and fan grill. If I hold my ear close to the laptop, I can hear a faint high-pitched noise coming from the motor in the fans. However if the laptop is in front of me on my desk, I can't hear this high-pitched sound at all. Personally, noise from airflow doesn't bother me that much. And the fans don't spin at all during idle, so basically during the entire day of documents editing the fans don't kick in at all. I must say it surprises me to hear all you guys complaining about constant fan blowing while my machine does the exact opposite.

One of the solutions to this issue would be to include some way for users to alter the fan table themselves. I don't necessarily mean putting the numbers in yourself, but choosing from a list of options. I think for Windows Dell already offers this option through something called the Dell Power Management Application? However from what I understand this also locks the maximum frequencies to rather low values, which may not be desirable. On Linux there are the i8k tools to both provide some extra sensors and optionally control the fans, however controlling the fans from within the OS requires disabling the BIOS fan control. delsthef posted about this not far above my post, although for obvious reasons this isn't officially supported. It would be nice though, because the i8kutils provide a very clean, easy configuration file to do so.

One other thing: on Windows (at least 8.1) there is something called the maintenance service (can be found in the action center in the notification area) which runs 'maintenance' on your machine every day at 14:00. It compresses files, which uses CPU, which increases temperatures which makes your fans spin during 'idle'. You can disable this in the task scheduler if you want, Google it. Do run it manually once in a while though...

Jeroen