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XPS 9380 Screen Hinge

HI everyone,

My brand new Dell XPS 13" 9380 screen hinge has about 0.75cm of "play" (loose). I was wondering if this was normal or not. My girlfriend has the exact model I have and it is stiff with no play. 

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Re: XPS 9380 Screen Hinge

It might be a good idea to call Dell tech support and they can determine if a service tech is required. That is a fair amount of play and the fact that she has no play on the exact same model would lead me to believe there may be a problem. You are under warranty and now is the time to call rather than some time down the road.




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1 Copper

Re: XPS 9380 Screen Hinge

I went ahead and called them and set up a main-in warranty repair. Here is the video i sent dell: https://streamable.com/xqdf2 The supervisor on duty suggested I send it in after he saw the video. What do you think?
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Re: XPS 9380 Screen Hinge

Hi aspiller98,

Thanks for posting and for sending your service tag information.  I see a repair order has been requested, please post back to let us know if this resolves your issue.  

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